Senior Quality Assurance Director
Há 2 dias
Senior Quality Assurance DirectorWe are seeking a highly skilled and experienced Senior Quality Assurance Director to lead our quality control operations.Direct management of a team of 30+ remote assistantsQuality control of 5,000+ job applications/month (scaling to 10,000+)Direct reporting to the CEOAudit the current teamHire additional assistantsBuilt a full Quality Assurance system from scratchAutomate quality checks in collaboration with engineeringImplement onboarding, training, and control processesKey ResponsibilitiesDevelop a Quality Assurance system (30%)First 2 weeks:Audit current assistantsEvaluate work quality (accuracy, speed, compliance)Decide who stays, who leavesCreate quality criteria and checklistsOngoing:Implement regular quality audits and spot-checksEstablish KPIs (quality, speed, customer satisfaction)Track quality metrics per assistantIdentify repeating errors and remove root causesReview difficult cases with the teamTalent Acquisition & Onboarding (25%)Talent Acquisition:Design the hiring funnel (screening ? test task ? interview)Hire new assistants within first 1–2 monthsMaintain a candidate pipeline (no current churn, but may appear)Onboarding & Training:Build a structured onboarding program (1–2 weeks)Teach systems, standards, and workflowsCertify assistants before they start working with clientsCreate training materials, videos, guidesAutomation & Technology (20%)Collaboration with Engineering Team:Identify which checks can be automatedCreate clear requirements and tasks for developersTest and launch automation toolsUtilize AI and scripts for monitoringAutomation examples:Automatic validation of application fieldsDuplicate application detectionPerformance dashboards and speed trackingQuality alert systemReal-time monitoring toolsTeam Management (15%)Workload distribution among assistantsKPI tracking and performance reviewsEscalation handling and issue resolutionMotivation and team culture developmentPeople Development:Selective 1:1sCoaching low performersPromote top performers into team leadsCreate internal career pathsContinuous Improvement (10%)Identify bottlenecks and improve processesImplement best practices and standardizationMaintain operations documentationWork with client complaints, root cause eliminationRequirementsMust-Have:Strong Leadership SkillsExperience managing operational teamsBuilt processes from scratchPreferably BPO/outsourcing/call center/EdTechSystems Thinking and DisciplineSOPs, checklists, regulations, compliancePrecision and attention to detailAbility to make difficult decisions (terminations, corrective action)Technical CompetencyUnderstanding of automation & quality monitoringAbility to write clear requirements for developersExperience with CRM, monitoring dashboards, etc.Nice-to-have: SQL basics, API logic, scriptingAnalytical ApproachMetrics: quality %, speed, productivity, error rateKPI systems and reportingData-driven decision-makingExperience in Talent Acquisition & OnboardingStrong Plus:BPO/outsourcing experience (data entry, support, back office)Quality automation experienceTechnical degree (engineering / CS / math)Six Sigma/Lean/Kaizen knowledgeExperience scaling teams from 10 ? 50+QA/Quality Management certificationsExperience with distributed remote teams),
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Senior Quality Assurance Director
Há 5 dias
Curitiba, Brasil beBeeQUALITY Tempo inteiroSenior Quality Assurance Director We are seeking a highly skilled and experienced Senior Quality Assurance Director to lead our quality control operations. Direct management of a team of 30+ remote assistants Quality control of 5,000+ job applications/month (scaling to 10,000+) Direct reporting to the CEO Audit the current team Hire additional assistants...
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Senior Quality Assurance Director
Há 3 dias
Curitiba, PR, Brasil beBeeQUALITY Tempo inteiroSenior Quality Assurance Director We are seeking a highly skilled and experienced Senior Quality Assurance Director to lead our quality control operations. Direct management of a team of 30+ remote assistants Quality control of 5,000+ job applications/month (scaling to 10,000+) Direct reporting to the CEO Audit the current team Hire additional assistants...
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Curitiba, Brasil beBeeAssurance Tempo inteiroSenior Assurance Manager We are seeking a highly organized, detail-focused individual to lead the development and implementation of our quality assurance strategy. About the Role: Management of a large team of remote professionals Quality control of a high volume of job applications Direct reporting to senior leadership Main Responsibilities: Design and...
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Curitiba, PR, Brasil beBeeAssurance Tempo inteiroSenior Assurance Manager We are seeking a highly organized, detail-focused individual to lead the development and implementation of our quality assurance strategy. About the Role: Management of a large team of remote professionals Quality control of a high volume of job applications Direct reporting to senior leadership Main Responsibilities: Design and...
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