Salesforce Admin/Developer

Há 3 dias

Belo Horizonte, Brasil Criticalriver Inc. Tempo inteiro

Job Title: Salesforce Admin/Developer – Zendesk Integration & Security Hardening
Location: LATAM [Need to support PST timings]
Level: Mid–Senior Salesforce Developer or higher
About the Role
CriticalRiver's Salesforce Studio is seeking a
Salesforce Admin/Developer
to support a
CPX/Finance Security Hardening initiative . This role will focus on
rebuilding the integration logic between Salesforce and Zendesk , implementing proper
role-based access controls (RBAC) , and remediating
data quality issues related to Cases .
The ideal candidate is a
mid- to senior-level Admin/Developer
who can combine
technical integration skills
with strong Salesforce configuration knowledge, while ensuring security best practices and clean, reliable case data.
What You'll Do
Rebuild and optimize
integration logic between Salesforce and Zendesk , ensuring seamless data exchange.
Implement and maintain
role-based access control (RBAC)
across Salesforce objects and case records.
Identify, analyze, and remediate
data quality gaps
within Salesforce Cases (duplicate records, incomplete fields, misaligned mappings).
Configure and maintain Salesforce core features (roles, profiles, permission sets, page layouts, flows, validation rules).
Collaborate with Finance, CPX, and GTM teams to align business processes with security and data quality requirements.
Troubleshoot and resolve integration, access, and data-related issues.
Ensure all implementations follow Salesforce
security and governance best practices .
Participate in Agile ceremonies to support timely delivery of workstreams.
What We're Looking For
3–5+ years of Salesforce experience
(administration and development).
Hands-on experience with
integrations
(Zendesk, MuleSoft, APIs, or similar).
Strong skills in Salesforce
profiles, roles, permission sets, and data access controls (RBAC) .
Solid development/configuration experience with
Apex, Lightning Web Components (LWC), and Flows .
Proven background in
data quality management and remediation .
Excellent English communication skills with ability to work across distributed teams.
Nearshore availability
(LATAM strongly preferred).
Salesforce Certifications – required:
Salesforce Certified Administrator
Salesforce Certified Platform Developer I
Preferred:
Salesforce Advanced Administrator, Platform Developer II, Integration Architecture Designer

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