Technical Support Professional

Há 3 dias


Recife, Brasil Bebeesupport Tempo inteiro

Job DescriptionWe are seeking a skilled Technical Support Professional to join our team.In this role, you will provide high-level technical support and troubleshooting for our customers.Your key responsibilities will include:Providing expert technical assistance and resolving complex issuesWorking collaboratively with cross-functional teams to deliver exceptional customer experiencesInvestigating and resolving technical problems in a timely and efficient mannerDeveloping and maintaining comprehensive knowledge of our products and servicesMaintaining accurate records of customer interactions and resolutionsRequired Skills and QualificationsTo be successful in this role, you will need to possess the following skills and qualifications:Previous experience in technical support or a related fieldStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work in a fast-paced environment and meet deadlinesKnowledge of Microsoft Cloud technologies and APIsBenefitsWe offer a competitive salary and benefits package, including:A comprehensive health insurance planA 401(k) retirement savings planGenerous paid time off and holidaysOther RequirementsIn addition to the above requirements, we ask that you:Have a strong understanding of SQL and database conceptsBe able to effectively communicate complex technical information to non-technical stakeholdersBe willing to work in a team environment and contribute to continuous improvement initiatives


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