Application Support Engineer, Trilogy
1 semana atrás
Application Support Engineer, Trilogy (Remote) - $60,000 / year USDJoin to apply for the Application Support Engineer, Trilogy (Remote) role at Crossover.This range is provided by Crossover.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$30 USD / hour, equating to $60,000 USD / year at 40 hours per week and 50 weeks per year.Job OverviewTraditional customer support often suffers inefficiency and limited expertise.Over 60% of tickets are escalated due to inadequate initial support.Trilogy uses AI-powered chatbots to resolve routine inquiries.As an Application Support Engineer, you will handle the most intricate and demanding challenges, refining AI performance and resolving complex issues.What You Will Be DoingEvaluate complex tickets escalated from AI systems, apply specialized human judgment where AI capabilities are limited, and refine the AI system to close performance gaps.What You Won't Be DoingSpending two full months on onboarding; you are expected to achieve proficiency on multiple products within the first month.Depending on managers for ongoing assistance; success requires strong self-sufficiency and the ability to unblock yourself.Key ResponsibilitiesCombine technical human judgment with AI-driven tools to provide superior customer support, concentrating on complex scenarios that currently exceed AI resolution capabilities.Basic RequirementsA minimum of 3 years of total experience in technical customer support roles.Advanced proficiency with generative AI tools (including use of multiple AI platforms, workflow automation, and custom GPT creation).Current residence in North or South America.About TrilogyHundreds of software businesses run on the Trilogy Business Platform.For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses.Working with UsThis is a full-time (40 hours per week), long-term position.The role is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.The compensation level is $30 USD / hour, equating to $60,000 USD / year at 40 hours per week and 50 weeks per year.The payment period is weekly.Seniority LevelAssociateEmployment TypeFull-timeJob FunctionEngineering and Information TechnologyIndustriesSoftware Development, IT Services and IT Consulting, Telecommunications#J-*****-Ljbffr
-
Application Support Engineer, Trilogy
2 semanas atrás
Porto Alegre, Brasil Crossover Tempo inteiroApplication Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Application Support Engineer, Trilogy (Remote) role at Crossover . This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Job Overview Traditional...
-
Application Support Engineer, Trilogy
1 semana atrás
Porto Alegre, Brasil Crossover Tempo inteiroApplication Support Engineer, Trilogy (Remote) - $60,000 / year USD Join to apply for the Application Support Engineer, Trilogy (Remote) role at Crossover. This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30 USD / hour, equating to $60,000 USD / year...
-
Application Support Engineer, Trilogy
2 semanas atrás
Porto Alegre, Brasil Crossover Tempo inteiroApplication Support Engineer, Trilogy (Remote) - $60,000/year USDJoin to apply for the Application Support Engineer, Trilogy (Remote) role at Crossover.This range is provided by Crossover.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$*****/hr - $*****/hrJob OverviewTraditional customer...
-
Application Support Engineer, Trilogy
Há 4 dias
Porto Alegre, Brasil Crossover Tempo inteiroApplication Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover. Base pay range $30.00/hr - $30.00/hr At most organizations, customer support suffers from widespread inefficiency and substandard execution. Support personnel often spend hours on...
-
Application Support Engineer, Trilogy
3 semanas atrás
Porto Alegre, Brasil Crossover Tempo inteiroApplication Support Engineer, Trilogy (Remote) - $60,000/year USD 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr...
-
Application Support Engineer, Trilogy
Há 2 dias
Porto Alegre, Brasil Crossover Tempo inteiroApplication Support Engineer, Trilogy (Remote) - $60,000/year USDJoin to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover.Base pay range$*****/hr - $*****/hrAt most organizations, customer support suffers from widespread inefficiency and substandard execution.Support personnel often spend hours on mundane,...
-
Application Support Engineer
2 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil Euronext Tempo inteiro R$40.000 - R$80.000 por anoJoin us as an Application Support EngineerAre you passionate about technology and problem-solving? We are looking for an Application Support Engineer to join our team, ensuring the seamless operation of critical post-trade applications. This position will be based in Porto and you will report to the Corporate Action Team Manager.Your key...
-
Application Engineer
2 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil GKN Careers Tempo inteiroAbout GKN AutomotiveGKN Automotive is a world-leading global automotive technology company at the forefront of innovation. Its origins date back to 1759 and for the last 70 years it has been putting key technologies into series production.We are the trusted partner for most of the world's automotive companies, specialising in developing, building, and...
-
Application Support Specialist
2 semanas atrás
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **_ Application Support Specialist_** SAP Fieldglass is a cloud-based Vendor Management System (VMS) that helps world-class companies manage contingent workforce and services procurement programs. **F**ounded in 1999 to help transform how companies find, engage, and manage external talent and contingent workforces and...
-
Application Support Specialist
1 semana atrás
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better****_ Application Support Specialist_**SAP Fieldglass is a cloud-based Vendor Management System (VMS) that helps world-class companies manage contingent workforce and services procurement programs. **F**ounded in 1999 to help transform how companies find, engage, and manage external talent and contingent workforces and s**ince...
