(Native Portuguese) Chat Support Consultant, Crypto

Há 3 dias

Salvador, Brasil Supportyourapp Tempo inteiro

Overview(native Portuguese) Chat Support Consultant, crypto (Remote)SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide.We work with clients from over 30 countries and speak over 60 languages.Since ****, we have become an industry leader in premium outsourced customer support with multiple hubs globally.We welcome people with diverse backgrounds and experiences.What you will doDeliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaintsBuild positive and long-lasting relationships with customersHandle customer inquiries and feedbackProvide valid, accurate information and solutions to customer requestsMaintain up-to-date knowledge of the company\'s trading platform and general market conditionsUnderstand customers\' needs and deliver constructive feedback to the management teamContinuously seek ways to improve team performance and work efficiencyBe a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidaysWhat you need to succeed in this roleNative Portuguese and strong English proficiency (minimum C1 level)At least 6 months of live chat support experience, preferably in crypto or financial servicesStrong analytical, logical thinking, and problem-solving skillsPositive and responsible attitudeBasic financial knowledge or payment/banking experience is preferredCrypto industry knowledge is a plusCRM experience in Salesforce is an advantagePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Benefits and perksFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDRewards systemGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement.The specific terms will be defined in your agreement if selectedWho are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since ****, we\'ve become an industry leader in premium outsourced customer support and have expanded globally with 8 hubs.We treat our team with care and aim for a positive experience.We welcome people with diverse backgrounds and experiences.Please send your CV in English, highlighting your outstanding skills.Visit our website: DisclaimersWe are a multinational company with unbiased views.The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.Job detailsSeniority level: AssociateEmployment type: ContractJob function: Customer ServiceIndustries: IT Services and IT ConsultingRefs: Referrals increase your chances of interviewing at SupportYourApp.Get notified about new Support Consultant jobs in Salvador, Bahia, Brazil.#J-*****-Ljbffr

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