Visionary Full Stack Expert
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Job DescriptionWe are seeking a highly skilled Full Stack Engineer to join our team.
As an Implementation/Forward Deployed Engineer, you will play a critical role in designing and deploying next-generation voice AI agents.Our innovative technology helps clients deliver exceptional customer experiences while cutting costs and managing growth.
You will work with our dynamic team to build and support the Contact Center of the future using the power of AI to create beautiful conversations between humans and machines.Key ResponsibilitiesIntegration between LLMs, SIP Telephony, API endpoints, and cloud infrastructure (AWS) using mostly NodeJs and IAC.Partner with clients to design and implement automation workflows that align with their roadmap upon onboarding of new clients.You will enjoy working directly with clients, translating goals into pragmatic workflows, then owning the build, rollout, and measurement.
You communicate crisply with both engineers and non-technical partners, collaborate with internal stakeholders, and leave things better than you found them through improved tooling, documentation, and dashboards.RequirementsStrongest in Node.js on AWS.Comfortable with IaC.Fluent in stitching together APIs, LLMs, SIP telephony, and cloud services to ship reliable, production-value fast.The ideal candidate is someone who thinks in systems, automates what repeats, and writes clear, testable code.
In the first 30 days, you will map our architecture, run the product locally and in staging, and set yourself up with logs and monitoring.
You will close a first batch of low-risk tickets, ship a couple of small peer-reviewed fixes, and improve at least one run book.What We OfferA trusted technical support partner who triages and resolves incidents end-to-end, consistently meets SLAs, and owns a service area with clear dashboards and documentation.An opportunity to reduce repeat issues through small automations or fixes, contribute to RCAs, and share knowledge with the team.Join us in shaping the future of contact centers and delivering exceptional customer experiences.
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