Customer Service Tools Operations
Há 3 dias
We're Hiring: Customer Service Tools Operations Keeta is an independent brand of Meituan, the world's largest tech-driven retail company.Keeta is revolutionizing the food delivery space.As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences.With the mission "We help people eat better, live better", Keeta launched in **** and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.Are you passionate about system optimization, tech-driven solutions, and enhancing customer service efficiency?If so, we have the perfect opportunity for youWhat You'll Do:System Management – Maintain, configure, and update customer service tools to ensure seamless operations.Requirement Coordination – Gather feedback from CE-Sites, collaborate with product & R&D teams to enhance system features.Data-Driven Improvements – Analyze system performance, monitor usage trends, and drive tool efficiency.Training & Support – Provide hands-on training, create documentation, and offer technical assistance to the customer service team.Why Keeta?Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.What We're Looking For? 2+ years of experience in service tool operations or a related field.? Strong coordination skills to align cross-functional resources for tool development.? Proficiency in in Portuguese & English with a sharp ability to learn and adapt.Location: Brazil,Ready to elevate customer service technology and make an impact?Apply now and be part of our global journey
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