[D] Solutions Engineer
2 semanas atrás
OverviewAbout the roleWe're looking for a Solutions Engineer to join the team and serve as the technical partner across sales, onboarding, and customer success.You'll work closely with Account Executives and Customer Success Managers to run demos, guide integrations, troubleshoot issues, and ensure customers get lasting value from the platform.This is a client-facing, hands-on technical role that blends pre-sales engineering, onboarding, and ongoing solution support.ResponsibilitiesPre-Sales - Partner with Account Executives to deliver technical demos for strategic prospects - Present product capabilities and walk customers through integrations (Salesforce, HubSpot, REST APIs) - Translate business requirements into workable technical solutions and best practices - Explore use cases and advise prospects on solution designOnboarding - Partner with Customer Success and Onboarding teams to ensure smooth setup and integration - Document and improve deployment processes for faster, repeatable implementations - Guide customers through technical configuration to shorten time-to-valueSupport & Troubleshooting - Handle level 3 escalations in collaboration with Support - Write clear tickets for Engineering with reproduction steps and expected results - Prioritize and follow issues through resolution with Engineering - Act as the voice of the customer, surfacing feedback to the Product teamQualifications3+ years in Solutions Engineering, Sales Engineering, Technical Consulting, or similar rolesHands-on experience with CRM platforms (Salesforce, HubSpot) and REST APIsStrong troubleshooting and problem-solving ability across integrations and workflowsProven experience supporting sales cycles, onboarding, and driving adoptionSkilled at explaining technical concepts to both technical and non-technical audiencesComfortable working in fast-paced environments with shifting prioritiesAdvanced English (C1/C2) with strong written and spoken communicationPreferred QualificationsExperience configuring Salesforce (Lightning pages, Flows, Object Manager) and HubSpot (Workflows, app integrations)Familiarity with business messaging, automation, or communication platformsExperience writing scripts or using APIs for proofs of conceptKnowledge of authentication methods (OAuth, API keys) and integration best practicesTrack record of collaborating with both GTM and Engineering teams to deliver customer outcomesExperience with Twilio, Bandwidth, or similar messaging platforms, including reviewing messaging logsCompensation & LogisticsCompensation: $54,000 to 60,000 USDLocation: Remote, Latin AmericaSuccess in 3-6 months looks like:Leading pre-sales demos independentlySuccessfully onboarding customers with Salesforce/HubSpot integrationsReducing escalation rates by improving technical documentation and setup processesCompany overviewHeymarket is a business messaging platform that helps companies communicate with customers at scale via SMS, WhatsApp, and other messaging channels.Serving teams across sales, customer success, and support, Heymarket enables organizations to streamline conversations, automate workflows, and deliver timely, personalized interactions.The company values close collaboration between technical and GTM teams to ensure customers achieve measurable outcomes from day one, with a focus on integration, adoption, and lasting value from the platform.#J-*****-Ljbffr
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