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DESCRIPTIONThe Sort Center (SC) Capacity Manager is an individual contributor responsible for developing and executing comprehensive capacity planning strategies to ensure the efficient and cost-effective operation of an Amazon Sort Center facility.Reporting to the Site Leaders, this senior-level role requires expertise in labor forecasting, productivity optimization, and data-driven decision-making to align the sorting center's workforce and resources with both current and future demand.The SC Capacity Manager will work closely with the SC management team, as well as the Long-Term Planning (LTP), Middle Mile, Fulfillment Centers, and Supply Chain teams, to integrate capacity planning into broader business and operational strategies.Key job responsibilities- Develop and maintain accurate forecasting models to predict sortation volume, labor requirements, and resource needs for the assigned sorting center, incorporating inputs from the LTP team and supply chain data;- Analyze historical performance data, productivity trends, and industry benchmarks to identify opportunities for enhancing labor efficiency, improving process workflows, and optimizing resource allocation;- Collaborate with the Sorting Center Site Manager, operations team, and PXT to develop and implement workforce planning strategies, including headcount management, shift scheduling, and training programs;- Leverage advanced analytics, simulation tools, and automation solutions to optimize labor utilization and overall productivity at the sorting center;- Serve as a strategic partner to the Sorting Center management team, providing data-driven recommendations on capacity planning, capital investment, and long-term expansion initiatives;- Coordinate with the LTP and Supply Chain teams to align the sorting center's capacity plan with the organization's broader network strategy, inventory management, and transportation plans;- Monitor and report key performance indicators related to labor productivity, operational efficiency, and cost optimization, driving continuous improvement initiatives;- Identify and champion the implementation of innovative capacity planning technologies, such as workforce management systems and AI-powered forecasting tools;- Stay informed on industry trends, regulatory changes, and best practices in logistics capacity planning to ensure the sorting center's strategies remain competitive and adaptable.BASIC QUALIFICATIONS- Bachelor's degree- Experience in program or project management- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience working cross functionally with non-tech teamsPREFERRED QUALIFICATIONS- Bachelor's degree in Mathematics, Statistics, Engineering;- Shop floor experience is relevant;- Experience driving end to end delivery, and communicating results to senior leadership;- Experience driving process improvements;- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization;- Experience building processes, project management, and schedules.
