Senior Systems Analyst

Role and ResponsibilitiesInteract with Global Managed Services (GMS) customers daily in support of the environments managed by GMS – hosted or remote byResolving environment-related problems reported by GMS customers through CSS as assignedCompleting service requests submitted by GMS customers, including managing customer user IDs, remote print writers and/or queues, and similar requestsSubmitting service requests for data center services needed by GMS customersActing as a liaison between GMS customer and Netcracker IT Group to facilitate the completion of requestsResearching system and database journals to retrieve auditing information in support of internal and customer data investigationsTroubleshooting problems with TCP/IP-based interfaces using IBM and third-party network tracing toolsConfigure and monitor systems to ensurepeak and problem-free operationcompliance with security standardsConfigure and supportSoftware-based replication, particularly using Vision Solutions MIMIX HA1, as it relates to both HA and DR implementations.System monitoring, particularly using Help Systems Halcyon, especially as it relates to interface/job monitoringTape management systems, particularly using IBM's BRMS.System compliance and audit functions, particularly using Enforcive Enterprise Security, especially as it relates to PCI complianceAutomation functions, particularly using Help Systems Robot SCHEDULE and REPLAY, or IBM's Advanced Job SchedulerBrowser-based GUI interface, particularly using Rocket Software's LegaSuite application over Netcracker's ICOMS solution.Digital certificates using IBM Digital Certificate ManagerEnd user access to system tools using IBM i NavigatorMaintain application environments byReviewing patches and release updates and constructing a plan to apply them to Netcracker and third party applicationsCreating custom programming using CL, RPG, or other available languages in support of production processingPerforming regular maintenance tasks on time to ensure PCI complianceRegularly reviewSecurity bulletins issued by US-CERT, IBM, and other vendors, especially related to PCI compliance.Resolve any vulnerabilities on timeSystem performance statistics, forecasted growth data, and project system resource utilization, making recommendations for hardware and/or software upgrades to meet demand.Disaster Recovery Plans and participate in annual Disaster Recovery Exercises, focusing on validating business continuity plans for GMS customers.Update the DR plans to reflect current configurations, environments, and processes.Manage the underlying systems supporting the ICOMS solution byUpgrading firmware, and HMC release levels in accordance with IBM compatibility matrices and recommendationsAllocating system resources for production and test partitionsPreparing system plans for partitions on Power Systems serversInstalling hardware components required by the solutionReading the PAL and SAL in System Service Tools (SST) and Service logs in the HMC to assist hardware maintenance providers with troubleshooting, and resolving hardware problems.Will be asked to perform similar duties for internal (development/test) systems as well.May be asked to perform consulting services for customers outside of GMSRequired ExperienceMinimum of 5 years experience (preferably more) administering IBM i running on Power Systems servers.Must be familiar with all aspects of system administration, including upgrades from previous releases, backup and recovery, storage management, using journaling, understands the differences between various types of ASPs and their uses, and has strong HMC skills.IBM Certified System Administrator - IBM i 7.x (highly preferred)At least one major system hardware upgrade (for example POWER6 to POWER7)At least two major operating system upgrades (for example, IBM i 5.4 or 6.1 to 7.1)At least two full system restores (as if from a site-down crash)Experience in managing partitioned systemsStrong experience in using database journaling, especially remote journalingStrong experience with utilizing Performance tools such as IBM Job Watcher/Pex and MPG Performance NavigatorUnderstands the differences between independent ASPs, *SYSBAS, and traditional ASPsUnderstands the functional differences between logical replication and clusteringUnderstands IBM i security administration, compliance, and access controlExtensive knowledge of the HMCSome experience managing IBM i with SAN-attached storageKeeps up with IBM hardware announcements, and has an awareness of IBM technical directions for their product linesKeeps up with Technology Refreshes, and has an awareness of new features and functionsIs very familiar with the IBM Memo to Users for V7R1 as of April ****, and any subsequent Technical Releases (TRs)Ability to train operations monitoring staff on how to respond to alerts, ensure "switch readiness" on HA/DR systems, and perform less complex maintenance window activitiesMust be able to provide 24x7 on-call support coverage - on a rotational basis with other team members.(on occasion)Other Highly Desired SkillsExperience installing software upgrades and updates to third party and in-house developed applicationsVery familiar with the use of MIMIX software for logical replication of database information to redundant systems for high availability and disaster recovery deploymentsVery familiar with the configuration and management of ODBC / JDBC / TCP socket communications on IBM i systems communicating with other applications running on Unix / Linux & or Windows systemsVery familiar with current PCI-DSS standards and how to ensure PCI compliance on IBM i operating system and database containing PCI sensitive dataExperience managing medium projects, lasting a few weeks, involving two or more teams.Fluent English Speaker and availability to work from office on Hybrid modeMust be able to work on Shifts modeEducationBachelor's Degree in Computer Science, Engineering or related fieldHow did you hear about this job?*Location *By registering your information, you confirm that you agree to the processing of your personal data by Netcracker as described in the Privacy Notice.We help you focus on the most important step you'll take.Your next one.Take your strategy, your operations, and your business forward today.#J-*****-Ljbffr