Otc – Inside Sales

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Location:
Orlando, FL
Job Id:
183
# of Openings:
0
The OTC Sales Representative at Mills & Nebraska is responsible for driving sales, providing exceptional customer service, and supporting the company's business objectives.
This role involves assisting customers with material selection, processing sales orders, and proactively generating new business opportunities.
The OTC Sales Representative plays a key role in maintaining customer relationships and ensuring smooth sales operations while upholding the company's mission, vision, and values.
MAJOR RESPONSIBILITIES
Greet walk in customers in a timely and professional manner.
Determine customer needs and assist with their selection of materials.
Takes incoming sales orders from telephone calls, emails and walk-in will-call customers, complete order documentation.
Contact current customers via phone, email, personal visit, to generate orders for delivery on scheduled delivery routes and to inform customers of specials and sales promotions.
Follow-up by email or telephone with customers regarding back-ordered materials, delivery dates, job quotes, etc.
Assist in the collection of payment from customers.
Performs customer service function by recommending substitute or other merchandise better suited to the customer's needs and requirements.
As needed, assist in creating material schedules with customers.
Use sound professional judgment while representing the Company.
Increases sales volume by contacting potential customers to generate new business.
Prepares job order quotations based upon customer requests and information under guidelines established by the Sales and Solutions Manager.
Perform other duties assigned
SKILLS, KNOWLEDGE & ABILITIES
Bilingual (Spanish/English) skills are preferred to effectively engage with our Spanish-speaking clients and meet the growing demand for seamless communication and collaboration in our diverse client base.
Good working knowledge of construction as related to architectural products, doors, door products and related codes and requirements.
Knowledge of field installation and applications extremely helpful.
Ability to apply exceptional organizational skills and attention to detail.
Possess strong communication, presentation and writing skills.
Ability to communicate effectively with all levels of management.
Ability to work well under pressure in a fast paced, dynamic environment.
Ability to multitask and prioritize effectively.
Ability to effectively manage teams as well as work effectively as part of a team.
Passion for providing excellent service and quality.
Exhibit an entrepreneurial spirit – energetic and self-starter.
Through training learn sales software – Acumatica and use with proficiency
Analytical and problem-solving skills
Ability to maintain professionalism and a positive attitude
Ability to be autonomous, adaptable, and readily available to fulfill multiple tasks
EDUCATION/EXPEREINCE:
High school diploma or GED.
Minimum of 1-3 years of like/similar experience preferably supporting a manufacturing, field application or production capacity.
ADDITIONAL REQUIREMENTS
Must be able to sit for extended periods of time
May require on occasional stooping and bending.
Must be able to regularly lift/carry up to 20 lbs.
; occasionally lift/carry up to 50 lbs
Must possess a valid driver's license and drive to and from work locations.
Must be able to travel as required for Company business.
On occasion work nights and/or weekends during annual warehouse inventory count
STAFF/BUDGETARY RESPONSIBILITIES
The OTC Sales Representative will not have direct reports
WORK RELATIONSHIPS
The OTC Sales Representative works with all levels of management, including owners, managers, and supervisors within the Company.
Additionally, positive professional contact with external clients is required to provide for smooth flow of information and materials regarding receipt and delivery of products and distribution services.
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