Customer Support Specialist
2 semanas atrás
We're looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we'd love to hear from you.
What you'll do
Handle support requests through live chat, video call and other channels, ensuring timely and professional responses.
Deliver an excellent customer experience by becoming a product expert and helping users get the most out of UserGuiding.
Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.
Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.
What we're looking for
Based in Brazil and available to work full-time (5 weekdays, 45 hours).
Strong proficiency in English and Portuguese (spoken and written).
A problem-solver with a positive mindset who genuinely enjoys helping people.
Highly organized and comfortable working with distributed teams across time zones.
Someone interested in building a long-term career in customer experience and SaaS support.
Nice to have
Previous experience in customer support or customer success, ideally in a SaaS or B2B environment.
Familiarity with support tools like Intercom, Zendesk, or HubSpot.
Additional language skills (Spanish is a huge plus).
Why you'll love working at UserGuiding
UserGuiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We're a globally distributed team, passionate about growth and collaboration.
Here's what we offer:
Competitive salary + performance bonuses
100% remote working in Brazil
Required hardware and software provided
Access to educational resources and career development opportunities
Recruitment process
Initial Interview (30 min): Culture and role fit.
Practical Task: Product-related exercise to evaluate problem-solving and communication.
Final Interview: Conversation with the department head.
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