Field Support Analyst

1 semana atrás

Sorocaba, Brasil Tata Consultancy Services Tempo inteiro

Come to one of the biggest IT Services companies in the worldHere you can transform your careerWhy to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Field Support Analyst who wants to learn and transform his career.In this role you will: (responsibilities):The follow-up and support of the Desktop /Laptop and Mobile DevicesStock and asset management.Providing 2nd line IT support for all our internal departments.Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)Installing and configuring PC's and peripherals on requestMaintaining and improving the customer service and availabilityDeveloping and maintaining documentation for all ICT support related subjects and producing reports as and when requiredMandatory SkillsAdvanced EnglishExperience in pc and/or mobile telephony supportShould have Basic knowledge on Network and Server AdministrationHands on Experience on mounting and unmounting the devicesShould have good knowledge of Windows OS (Windows 10) & MS OfficeShould have good knowledge of hardware (HP, DELL, Lenovo)Excellent customer service, interpersonal, communication and team collaboration skillsGood knowledge of German/English (written and oral)Having excellent administrative skills is key for the job (punctual and meticulous)Quick learner, punctual & interested in the progress of ITWhat can you expect from us?Professional development and constant evolution of your skills, always in line with your interests.Opportunities to work outside BrazilA collaborative, diverse and innovative environment that encourages teamwork.What do we offer?Health insuranceLife insuranceGympassTCS Cares – free **** that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformAt TATA Consultancy Services we promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality.Come to be a TCSerSeniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Tata Consultancy Services by 2x#J-*****-Ljbffr

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