Business Analyst

Company Description
McFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world's top brands.
We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and India.
Across all practices, we help our clients reach their goals by ensuring that technology is implemented strategically and adopted in a way that meets their business objectives.
Job Description
Are you a strategic thinker?
Does business process optimization excite you?
Do you love ecommerce?
Do you enjoy creating Features and Epics and breaking them down into stories that define how users will interact with these features?
If you answered yes to these questions, McFadyen has an opportunity for you
This individual will interact with a variety of business stakeholders as a cross-functional liaison to understand client requirements and issues.
Partner with Architects and technical leads to innovate solutions.
Create documentation and other artifacts to turn strategy into reality.
Independently initiate, facilitate, and participate in fact-finding, green-field discussions, and implementation planning and design meetings.
You will suggest innovative solutions to business problems that leverage technology for achieving market differentiation, efficiency improvements, and better user experiences for our clients.
**Responsibilities**
- Top 5 Responsibilities_
- eCommerce requirements gathering, analyzing, and documenting requirements for large-scale (e.g., Fortune 500 or equivalent) projects and manage the requirements scope.
- Successfully and independently handle ambiguous situations and develop a practical plan towards achieving clarity - while defining functional behavior, business rules, and data attributes.
- Work with the business stakeholders or sponsors to translate business needs into business and functional requirements, fix the functional gaps and add all the minute details.
- Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process analysis, use cases or user stories, scenarios, event lists, competitive product analysis, and task and workflow analysis.
- Act as a product owner for the development and QA team, clarify the doubts of developers and test engineers, validate the developed functional solution and test cases and provide a demo to the client.
- Other responsibilities:_
- Present solution alternatives to clients that meet their business requirements.
- Work in a globally distributed team model.
- Decompose high-level business and user requirements into functional requirements or user stories.
- Represent requirements using alternative views such as visual analysis models (UML diagrams), prototypes, or simulations where appropriate.
- Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives.
- Lead and facilitate ongoing requirements prioritization.
- Establish and implement effective requirements practices, including continuous improvement.
Assist with the development of the organization's requirements engineering policies, procedures, and tools.
- Identify ways to assist product management in product planning through requirements development and analysis.
Propose new product features and updates.
- Conduct research, analysis, and feasibility studies to establish the viability of requirements.
- Travel to client sites as needed (post-pandemic).
- Bring best practices and support to the other eCommerce teams as relates to business knowledge and business processes.
Qualifications
_
Top 5 qualifications_
- Strong facilitation and communication skills across business and technical audiences.
- Familiarity with a broad array of internet technologies and trends.
- Understanding of eCommerce internationalization and localization complexities: content in multiple languages, country-specific product availability, and tax & payment processing.
- Experience in problem resolution with IT systems and individuals.
- Other Qualifications_
- Bachelor's degree in Business, MIS, Computer Science, or related major.
- Proven experience in a Business Analyst role.
- Experience with an enterprise class eCommerce platform.
- Familiarity with Agile development processes where you quickly write effective user stories that can be broken into meaningful tasks by developers.
- Familiarity with Jira is desired.
- Knowledge of multiple vertical industries such as retail, financial services, CPG, and healthcare is a plus
- Excellent English skills.
Additional Information
**Your Core Values**: Integrity, Motivation, Leadership, Proactive, Team-Player
**Keywords**:eCommerce, Hybris, ATG, Magento, Oracle, Shopify, MIRAKL, remote work, JIRA, PWA, Marketplace.
**To Apply**: We value smart, creative individuals who are multi-dimensional thinkers