Senior Support Engineer I

A Little About UsEDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere.EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world.Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies.EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies.EDB delivers the confidence of up to ******% high availability with mission critical capabilities built in such as security, compliance controls, and observability.For more information, visit As a Senior Support Engineer l for Enterprise DB's Cloud experience, you will be acting as our customer guide to understanding product use, best practices, and common strategies for a successful Postgres configuration and management.This role requires the ability to analyze and communicate effectively with our customers to help them understand, implement and use these products.Additionally, this role will require frequent liaising with our development teams on complex issues and typical feature requests.This role reports to our Sr.Director, Cloud Database Support and will be responsible for learning, applying, and collaborating to improve our customer experience and product value.Your voice is an advocate and a guide of confidence to our customers.**Candidate Note: This is a 100% remote position for candidates located in UK, Italy, Spain.What your impact will be:Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for Postgres, our Cloud experience and customer common-use tooling.Collaborate with and mentor junior support engineers to triage issues, create reproducible test cases, file Development requests, and offer patches when possible.Collaborate with Development resources as it pertains both to our Cloud experience and relevant products.Document solutions, procedures, and standards for customers as well as for internal use.What you will bring:3-5 years of significant experience with PostgreSQL or 7+ years of experience with Oracle, MySQL, MongoDB, MS SQL, Cassandra or other contemporary database technologies as a senior database administrator or database support engineer3-5 years of cloud platform experience in use of computer, networking, storage, application and database services (Microsoft Azure, Amazon AWS, or Google GCP preferred)1-2 years of experience with common monitoring tools for cloud-native environments, such as Datadog, Grafana, Prometheus or cloud-specific monitoring technologiesBachelor's degree in computer science or equivalent knowledgeWorking knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)Outstanding communication skills (both written and verbal)Strong problem-solving skills for abstract and complex issuesQuick-thinking, able to work well under pressureAdept at documenting efforts, actions, and resultsExperience of liaising with Engineering teamsWhat will give you an edge:5-7 years Technical Support experienceRecent working experience Python, Golang, and/or C/C++3-5 years' Experience with Docker & KubernetesSRE experience, including SLO/SLI, common architectural patterns, IaaS, or CI/CD orchestration1-2 years of experience with Terraform.EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December **** Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box.We'd love to hear from you and we want you to applyEDB is proud to be an equal opportunity workplace.We celebrate diversity and are committed to creating an inclusive environment for all employees.EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas.These values remain at the center of our culture and are key to our company's integrity.EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies.EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.#LI-Remote #BI-Remote