Service Quality Engineer
Há 7 dias
Job Responsibilities Conduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement.Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable strategies tailored to Brazilian customer service standards to enhance the overall customer experience.Handle pre-sales issues related to vehicles and other associated business areas in Brazil, ensuring compliance with local regulations (e.g., PROCON consumer protection norms) and maintaining high customer satisfaction.Address and resolve after-sales issues, including service-related concerns and support for associated businesses, adhering to Brazilian after-sales service legal requirements and industry best practices.Lead initiatives to improve dealer service quality in both sales and after-sales channels across Brazil, including localized training, process optimization adapted to Brazilian market operations, and ongoing performance monitoring.Collaborate with the Brazilian market team to assist in handling social media complaints (e.g., on local platforms like WhatsApp, Instagram) and public opinion management, in line with Brazilian consumer communication preferences.Conduct regular benchmarking of competitor models and services within the Brazilian market, analyzing local market trends and consumer demands to provide actionable insights that support regional strategic planning.Job RequirementsBachelor's degree in Engineering, preferably in Automotive, Mechanical, Industrial, or related fields (recognized by Brazilian educational authorities, e.g., MEC - Ministry of Education).At least 3 years of experience in the automotive industry or a related field, with a proven track record in the Brazilian market (or international experience adaptable to local operations).Proficiency in Portuguese (spoken and written) is mandatory; Mandarin language skills are highly valued and welcomed.Valid Brazilian driving license (CNH - Carteira Nacional de Habilitação) is required, with no restrictions for professional use.Proficient in MS Excel, Word, and email tools, with the ability to use them for data analysis and official communication in the Brazilian business context.Willingness to travel extensively across Brazil (including regional cities) and potentially to other countries as business needs arise.
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Senior Quality Assurance Engineer
Há 3 dias
Salvador, Brasil The Methodical Group Tempo inteiroSenior Software QA Engineer Location: Brazil Fully Remote Reports To: Head of QA / Engineering Manager Setup: Consultancy / PJ Must Have: English Resume and Professional level of English Communication Skills About the Role We are looking for a detail-oriented Sr QA Engineer with strong experience in both automated and manual testing. This role is critical to...
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Senior Quality Assurance Engineer
Há 9 horas
Salvador, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Senior Quality Engineer with 5+ years of experience, including 2+ years of experience with test automation systems. The ideal candidate will collaborate closely with product and development teams to drive quality throughout the entire software lifecycle. This role involves defining test strategies and plans, developing...
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Service Quality Engineer
Há 7 dias
Salvador, Brasil BYD Tempo inteiroJob Responsibilities Conduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement. Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable...
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Service Quality Engineer
Há 7 dias
Salvador, Brasil BYD Tempo inteiroJob ResponsibilitiesConduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement. Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable...
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Service Quality Engineer
Há 7 dias
Salvador, Brasil BYD Tempo inteiroJob ResponsibilitiesConduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement.Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable...
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Senior Quality Assurance Engineer
2 semanas atrás
Salvador, Brasil Indigo Beam Consulting Tempo inteiroFor Brazil Only, PJ contract, Fluent English Position: Senior Quality Assurance (QA) Engineer Location: Brazil (Remote) Work Hours: Must have overlap with U.S. Central Time Start Date: Immediate Contract Type: PJ (Pessoa Jurídica) Duration: 3-4 months Language Requirement: Fluent English required ( U.S.-based company) Summary We’re looking for an...
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Service Quality Engineer
1 semana atrás
Salvador, Bahia, Brasil b8f511ff-4d9e-4033-8ae1-2ab05e0c765b Tempo inteiro R$90.000 - R$120.000 por anoJob ResponsibilitiesConduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement.Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable...
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Quality Automation Engineer
Há 3 dias
Salvador, Brasil Oowlish Tempo inteiroOowlish, one of Latin America’s rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team. Oowlish is committed to creating a nurturing work environment, recognized by our certification as a Great Place to Work. We offer remote work and professional development opportunities,...
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Quality Automation Engineer
Há 3 dias
Salvador, Brasil Oowlish Tempo inteiroOowlish, one of Latin America’s rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team. Oowlish is committed to creating a nurturing work environment, recognized by our certification as a Great Place to Work. We offer remote work and professional development opportunities,...
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Service Quality Engineer
1 semana atrás
Salvador, BA, Brasil BYD Tempo inteiroJob Responsibilities Conduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement. Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable...
