(Fluent German

Overview(fl fluent German & English) Customer Support Consultant, remote (Luxury Brand)What You Will DoProvide exceptional customer support via emails and callsHandle inquiries in the global CRM following established processesBuild positive and long-lasting relationships with customersCommunicate with potential customersAccurately update and categorize leads in the systemSecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client\'s products and servicesWhat You Need to SucceedFluent German and English (C1 written and spoken for both languages is a must)Previous experience in luxury customer supportAttentive to detailsExperience in sales is an advantagePositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Benefits and PerksSchedule: 5 days per week, rotating 4 shift types: 5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM (Brazil time)Opportunity to work fully remotelyInclusive international environmentCompensation in USDBonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management invested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho we areSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.Grab the chance to join us and send your CV in English, pointing out your outstanding skillsVisit our website: are a multinational company with unbiased views.The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Seniority levelAssociateEmployment typeFull-timeJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at SupportYourApp by 2xGet notified about new (fluent German & English) Customer Support Consultant, remote (Luxury Brand) jobs in Pomerode, Santa Catarina, Brazil.We're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr