Client Operations Manager

1 semana atrás


Timon, Brasil Elite Virtual Assistance Tempo inteiro

Company: Elite Virtual Assistance (EVA) Location: Brazil (Remote) Compensation: $2,000–$3,000 USD/month (based on experience)About EVA Elite Virtual Assistance (EVA) helps growing businesses scale through high-quality remote talent and disciplined execution.We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.We are hiring a Client Operations Manager to take ownership of client execution—someone who can translate client objectives into playbooks, manage day-to-day performance, and proactively surface insights through reporting.This is an execution-first role , not a sales role.The Role As a Client Operations Manager, you will be responsible for owning the success of assigned client accounts from an operational standpoint .Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.You will work closely with:ClientsInternal leadershipOverseas team members assigned to each accountThis role requires strong organization, daily communication, comfort with data, and the ability to manage multiple moving parts without dropping details.Key ResponsibilitiesClient Execution & Ownership Learn each client's business, goals, and workflows in detailParticipate in training alongside our team to fully understand client processesBuild and maintain clear playbooks for each accountEnsure execution aligns with agreed client objectivesTeam Performance Management Monitor staff performance, attendance, and task completionIdentify issues early (tardiness, quality issues, missed KPIs) and address them proactivelyWork with internal leadership to course-correct when neededReporting & Data Gather operational data across accountsCreate clear, structured reports (daily / weekly / monthly as required)Client Communication Maintain frequent, proactive communication with clientsLead client-facing conversations with confidence and clarityEnsure you fully understand evolving client needsAnticipate issues before clients raise themRequirementsExperience & Education Bachelor's degree requiredPrior account management, client success, or operations management experienceExperience managing teams and/or service delivery is strongly preferredCommunication & Language Skills High-level English proficiency is requiredMust be comfortable conducting client-facing meetings, written communication, and reporting entirely in EnglishAbility to communicate clearly, professionally, and confidently with U.S.-based clientsStrong written English skills for reporting, documentation, and internal updatesCore Skills Exceptional organization and task management skills.(You should have a personal system for tracking work and preventing missed tasks.)Strong written and verbal communication skillsComfortable with technology, reporting tools, CRMs, spreadsheets, and dashboardsAbility to assess performance and translate data into actionable insightsMindset & Work Style Proactive, not reactiveDetail-oriented without losing sight of the bigger pictureComfortable being accountable for outcomesAble to operate independently while keeping leadership fully informedCompensation & Growth Compensation Range: $2,000–$3,000 USD per month , commensurate with experience and demonstrated capabilityThis position offers long-term growth opportunities for high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.


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