Analista De Infraestrutura De Ti

English:Job Title: Sysadmin/it infrastructure analyst - Endpoint Support and IT Infrastructure ManagementPosition Summary:**Responsibilities**:Endpoint Support:- Provide technical support to end users, resolving hardware, software, and network connectivity issues.- Ensure systems are up to date with the latest security patches and fixes.- Monitor and resolve endpoint performance issues, ensuring system stability and efficiency.Antivirus Maintenance:- Perform installation, configuration, and updates of antivirus software on all devices.- Regularly monitor and analyze antivirus reports to detect and resolve potential security threats.- Implement security policies to prevent and combat malware and virus infections.Network and Firewall Management:- Configure, maintain, and monitor the computer network, ensuring proper functioning and security of the network infrastructure.- Administer firewalls and other security solutions to protect the network from unauthorized access and external threats.- Identify and resolve connectivity and network performance issues.IT Asset Management:- Maintain an up-to-date inventory of all IT assets, including hardware, software, and licenses.- Coordinate the lifecycle of IT assets, from acquisition, installation, maintenance, to proper disposal.- Ensure compliance with security policies and software licensing.Vendor Collaboration:- Collaborate with hardware, software, and IT service vendors to ensure the delivery of appropriate solutions and efficient problem resolution.- Negotiate support contracts and agreements with vendors.Support Ticket Handling:- Receive, record, and resolve support tickets related to IT infrastructure problems.- Prioritize and resolve tickets within established deadlines.- Document and track ticket progress, ensuring user satisfaction.Access Controls:- Manage physical and logical access control policies, including access card systems and central CCTV camera control.- Configure and maintain physical access control systems, ensuring facility security and restricting unauthorized access.- Collaborate with our security teams in India to ensure compliance with physical access and monitoring policies and regulations.**Requirements**:- Proven experience as a Sysadmin, it infrastructure analyst or in a similar role.- Advanced knowledge of Windows and MacOS operating system administration.- Strong English communication skills will be crucial for effectively collaborating with our international teams.- Knowledge of TCP/IP networks, routers, switches, and communication protocols.- Experience in administering firewalls and security solutions.- Understanding of antivirus and endpoint security techniques.- Strong problem-solving skills and ability to work under pressure.- Excellent verbal and written communication skills.- Relevant certifications such as CCNA, CompTIA Security+, Microsoft Certified Systems Administrator (MCSA) are desirable.Português:Título do Cargo: Sysadmin/Analista de infraestrutura de TI - Suporte a End Points e Gestão de Infraestrutura de TIResumo da Posição:**Responsabilidades**:Suporte a End Points:- Fornecer suporte técnico aos usuários finais, solucionando problemas de hardware, software e conectividade de rede.- Configurar, instalar e manter sistemas operacionais e aplicativos em computadores desktops, laptops e dispositivos móveis.- Garantir que os sistemas estejam atualizados com os patches de segurança e correções mais recentes.- Monitorar e resolver problemas de desempenho dos end points, garantindo a estabilidade e a eficiência dos sistemas.Manutenção de Antivírus:- Realizar a instalação, configuração e atualização de software antivírus em todos os dispositivos.- Monitorar e analisar regularmente os relatórios de antivírus para detectar e resolver possíveis ameaças à segurança.- Implementar políticas de segurança para prevenir e combater infecções por malware e vírus.Gerenciamento de Rede e Firewall:- Configurar, manter e monitorar a rede de computadores, garantindo o bom funcionamento e a segurança da infraestrutura de rede.- Administrar firewalls e outras soluções de segurança para proteger a rede contra acesso não autorizado e ameaças externas.- Identificar e resolver problemas de conectividade e desempenho da rede.Gerenciamento de Ativos de TI:- Manter um inventário atualizado de todos os ativos de TI, incluindo hardware, software e licenças.- Coordenar o ciclo de vida dos ativos de TI, desde aquisição, instalação, manutenção e descarte adequado.- Garantir a conformidade com as políticas de segurança e licenciamento de software.Contato com Fornecedores:- Colaborar com fornecedores de hardware, software e serviços relacionados a TI para garantir a entrega de soluções adequadas e resolução eficiente de problemas.- Negociar contratos e acordos de suporte com fornecedores.Atendimento de Chamados d