Shop - Content Creator Governance & Experience Operational Program Manager
Há 3 dias
About the Team:
Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators.
We value user experience and work on policies, rules, products, and systems to ensure quality.
We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.
Responsibilities:
- Develop data-driven policies & programs to manage e-commerce creators' content operations performance and policy compliance.
Design and execute go-to-market strategies to ensure effective policy/program implementation with country teams to deliver impact and key outcomes.
- Analyse e-commerce creator ecosystem trends to identify & monitor risks, developing new signals & measurement mechanisms to enhance platform capabilities to detect & mitigate emerging issues with potential negative impacts on our e-commerce community of consumers, sellers & creators.
- Create & maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution & tracking.
- Drive cross-functional teams towards effective execution and delivery of key projects, and define new operational strategies for the implementation of external & internal feedback.
- Develop, launch and implement new operational workflows – in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
- Design, launch and review key metrics to enable deeper investigations and case reviews, ensuring that day-to-day ecosystem health is maintained throughout the e-commerce creator ecosystem.
Act as an escalation point of contact to manage internal and external communications on all creator governance issues.
Minimum Qualifications:
- Bachelor degree.
- 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
- Proficiency in English and Portuguese is required for this role.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results.
Preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
Preferred Qualifications:
- Experience in explaining complex solutions in a simple way and able to influence others without authority.
-
São Paulo, São Paulo, Brasil TikTok Tempo inteiroOverviewTikTok Shop - Content Creator Governance & Experience Operational Program ManagerResponsibilitiesDevelop data-driven policies & programs to manage e-commerce creators' content operations performance and policy compliance. Design and execute go-to-market strategies to ensure effective policy/program implementation with country teams to deliver impact...
-
São Paulo, São Paulo, Brasil TikTok Tempo inteiroOverview TikTok Shop - Customer Experience Operational Program Manager Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate...
-
São Paulo, São Paulo, Brasil Tiktok Tempo inteiroOverviewTikTok Shop - Customer Experience Operational Program ManagerOur E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators.We value user experience and work on policies, rules, products, and systems to ensure quality.We are looking for passionate talents...
-
São Paulo, São Paulo, Brasil Tiktok Tempo inteiroGlobal E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators.Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.Within GNE, the Service Support Centre (SSC) provides customer...
-
Policy & Programmes Manager, Content & Creator
1 semana atrás
São Paulo, São Paulo, Brasil TikTok Tempo inteiroResponsibilitiesByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTokWhy Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that...
-
Content Creator Governance Specialist
1 semana atrás
São Paulo, São Paulo, Brasil beBeeGovernance Tempo inteiro R$80.000 - R$120.000Job Description:We are looking for an experienced individual contributor to own our creator and content governance policy in Brazil. Our team is responsible for ensuring our platform is safe and trustworthy for not only users but also partners and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.Key...
-
Shop - Seller Governance Program Manager
Há 6 dias
São Paulo, São Paulo, Brasil TikTok Tempo inteiroOverview TikTok Shop - Seller Governance Program Manager. Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join...
-
Creator Growth Manager
2 semanas atrás
São Paulo, São Paulo, Brasil TikTok Tempo inteiroResponsibilitiesAbout ByteDanceByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTokWhy Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true...
-
Partner Solutions Manager, Creators
1 semana atrás
São Paulo, São Paulo, Brasil Meta Tempo inteiroThe Content & Community Partnerships team works with partners across entertainment, creators, public figures, news, sports, community leaders and nonprofits across the family of apps. The team is focused on helping build and grow innovative and meaningful content and community engagement experiences and businesses that deliver sustainable value for our...
-
Content Creator
1 semana atrás
São Paulo, São Paulo, Brasil beBeeContent Tempo inteiro R$441.384 - R$1.036.608The role of a Content Writer for self-service content involves creating and implementing tutorials for customers and support agents. This includes capturing device screenshots, creating and updating tutorial steps, tracking sessions, visits, and ratings.Key Responsibilities:Collaborate with the team to deliver an excellent experience for both customers and...
