It Support Technician

Imagine your career taking you to the depths of innovation and the heights of impact.Our people enable continuous progress.Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's - shaping the future of energy, and beyond.About Us: SBM Offshore is the world's deepwater ocean-infrastructure expert.Our work is already resulting in cleaner, more efficient energy production.is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy.It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production.While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably.Sharing our experience for a better blue tomorrow.Purpose Deliver technical assistance to end-users, ensuring smooth operations and resolving IT issues promptly to enhance productivity and user satisfaction Responsibilities Provide timely technical assistance to end-users via phone, email, or in person, addressing hardware, software, and network issues to ensure uninterrupted operations.Intiate the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and system errors, to identify root causes.Install, configure, and maintain desktops, laptops, printers, and other hardware devices.Install and update software applications, patches, and drivers as needed.Create, modify, and deactivate user accounts and passwords.Set up and configure email accounts, access permissions, and security settings as per company policies.Maintain accurate records of support tickets, solutions provided, and hardware/software inventory.Document troubleshooting procedures and user guides for future reference.Provide basic technical training and support to end-users on IT systems, applications, and security best practices to enhance user productivity and awareness.Utilize remote access tools to provide support to off-site users, resolving technical issues efficiently and minimizing downtime.Education A high school diploma or equivalent is required.Additional technical education or certification in information technology or related fields is preferred.Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar qualifications are preferred but not mandatory.Proficiency in English is essential for effective communication with team members, end-users, and stakeholders.Associate's degree in information technology, computer science, or a related field is advantageous.Additional certifications related to IT support, such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Associate (MCSA), can enhance the candidate's profile.Experience Prior experience in a technical support role or customer service position is beneficial, but not required for entry-level positions.Demonstrated experience in diagnosing and resolving hardware, software, and network issues for end-users in a timely and efficient manner.Proven track record of providing excellent customer service and support, with the ability to communicate technical information clearly and effectively to non-technical users.Hands-on experience in installing, configuring, and troubleshooting desktops, laptops, printers, operating systems, and standard office applications.Familiarity with remote support tools and techniques, including remote desktop software and virtual private networks (VPNs), to provide assistance to off-site users.Proficiency in using ticketing systems to log, track, and prioritize support requests, ensuring timely resolution and maintaining accurate records of support activities.Ability to maintain detailed documentation of troubleshooting procedures, solutions provided, and hardware/software inventory, ensuring transparency and knowledge sharing within the team.Experience in collaborating with other IT team members, including network administrators, system administrators, and developers, to escalate and resolve complex technical issues.Ability to quickly learn and adapt to new technologies, software applications, and support processes, staying updated on industry trends and best practices in IT support.Functional Competencies Analytics and reportingIT Tools and applicationBusiness PartneringBusiness AcumenContract ManagementNegotiationManagement of change applicationRisk ManagementPlanningTechnical Data Management