Servicenow Business Intelligence Leader

1 semana atrás

Salvador, Brasil Bebeedatadriven Tempo inteiro

ServiceNow Business Intelligence LeaderThis role involves spearheading the ServiceNow platform's reporting, analytics, and performance strategy—driving data-driven insights and operational excellence.Key Responsibilities:Develop and implement a robust ServiceNow reporting and analytics governance framework across all modules.Define and standardize key performance indicators (KPIs), reporting cadence, and data quality metrics.Design and build dashboards and reports in Performance Analytics, Reporting, and Visualization tools to drive business outcomes.Deliver real-time service and performance insights to executive and operational stakeholders.Collaborate with business leaders and platform owners to align reporting with strategic goals and ITIL frameworks.Requirements:Strong understanding of ServiceNow platform capabilities and limitations.Excellent analytical, problem-solving, and communication skills.Ability to work collaboratively with cross-functional teams.Experience with data visualization tools and performance analytics.Benefits:Opportunity to drive business growth and improvement through data-driven decision making.Collaborative and dynamic work environment.Professional development opportunities.

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