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1 semana atrás
Job DescriptionThe Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications.
This includes maintenance, quality, EHS, production monitoring, IoT integration, and access control systems.Key Responsibilities:Provide Level 2/3 support for applications such as LIMS - LABWARE, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.Troubleshoot incidents, service requests, and change requests to ensure timely resolution and minimal business disruption.Monitor application health, performance, and integrations.Support end users across multiple countries and languages, ensuring high-quality service and clear communication.Maintain documentation, audit trails, and compliance with regulatory and security standards.Participate in system upgrades, testing, and deployment activities.Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.Required Skills & QualificationsExperience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.Knowledge of Spanish and Portuguese language is required.Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.Strong troubleshooting and analytical skills are necessary.Experience with SQL, Windows, Azure, and integration platforms is preferred.Ability to work with global teams and support users in multiple regions is essential.Excellent communication and documentation skills are required.Preferred QualificationsExperience with cloud-based solutions and real-time production monitoring would be beneficial.Knowledge of compliance and regulatory requirements in manufacturing is advantageous.Multilingual support capabilities (English, Spanish and Portuguese) are desirable.
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Application Support Engineer
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Salvador, Brasil HCLTech Tempo inteiroThe Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to...
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