Customer Operations

Why LeoLabs?At LeoLabs, we're building the living map of activity in space.Through our proprietary global radar network and AI-enabled analytics platform, we collect millions of measurements daily on more than 241,000 objects in low Earth orbit (LEO).Our radar-powered intelligence protects billions in assets, monitors adversarial behavior, and ensures safe operations for commercial and government missions.We're not just building technology, we are redefining global security, safety, and transparency in space.As orbital activity accelerates and threats grow more complex, LeoLabs is a trusted partner for Space Domain Awareness, Space Traffic Management, and Satellite Operations for top-tier space operators and allied defense organizations.If you're looking to work on mission-critical challenges at the forefront of aerospace, national security, and AI, your impact starts here.LeoLabs is seeking an experienced and mission-drivenCustomer Operations & Enablement Manager to lead customer engagement, adoption, and operational excellence across the EMEA region.In this senior role, you will be responsible for ensuring customers realize the full value of LeoLabs' products through effective onboarding, tailored training, and ongoing operational support.You will work directly with government, defense, and commercial partners to build lasting relationships and drive measurable outcomes in how they use LeoLabs' tools to monitor and manage space operations.This role is ideal for a seasoned professional with a background inmilitary operations, space operations, or complex technical programs, who thrives in customer-facing environments and understands the importance of structured processes, readiness, and mission success.You will act as a trusted advisor: bridging customer needs with LeoLabs' capabilities and ensuring operational excellence throughout the customer lifecycle.Key Responsibilities · Serve as theprimary operational liaisonfor customers across the EMEA region, ensuring seamless onboarding, training, and continued engagement · Leadcustomer enablement programs, including delivery of tailored training, workshops, and operational exercises · Monitor customer adoption and usage metrics; develop strategies that enhance customer success and retention · Partner with customers to define operational goals and establish measurable success criteria for LeoLabs' solutions · Collaborate cross-functionally with Sales, Engineering, and Product teams to resolve issues, prioritize feature requests, and ensure customer requirements are represented · Develop and continuously improve operational frameworks, playbooks, and documentation for customer success and support · Provide leadership during critical events, operational exercises, or incidents requiring coordinated response · Represent LeoLabs at industry events, customer briefings, and regional forums to strengthen relationships and brand trust · Contribute to operational strategy and planning for EMEA customer engagement and enablement initiatives · Mentor team members and foster a culture of excellence, accountability, and customer focus Required Qualifications · years of experienceinmilitary operations, defense programs, or complex technical operations, ideally in a leadership or customer-facing capacity · Proven experience managing relationships with government or enterprise customers · Strong operational planning, coordination, and execution skills · Exceptional communication and presentation abilities inEnglish and German(additional languages a plus) · Demonstrated ability to deliver structured training and operational enablement programs · Strong analytical skills; capable of interpreting customer data, usage trends, and operational metrics to drive decisions · Highly organized, self-directed, and able to operate effectively in a global, fast-paced environment Preferred Qualifications · Master's degreein Engineering, Operations Management, Business Administration, or a related technical field · Experience working with or withinspace operations,aerospace, ornational defense organizations.· Familiarity with SaaS platforms, data analytics tools, or RESTful APIs · Experience leading cross-functional initiatives to improve operational efficiency or customer success processes · Demonstrated success in a customer enablement, training, or customer success leadership role What Success Looks Like Within 1 Month: · Complete onboarding and gain deep understanding of LeoLabs' mission, technology, and customers.· Establish working relationships with key customers and internal stakeholders across EMEA.· Familiarize yourself with operational workflows and reporting systems.Within 3 Months: · Lead your first customer onboarding and enablement sessions independently.· Develop operational improvement plans based on customer feedback and usage insights.· Partner with internal teams to align customer outcomes with LeoLabs' strategic goals.Within 6 Months: · Build trusted relationships with key accounts; serve as their go-to operational partner.· Deliver measurable improvements in customer adoption, engagement, and satisfaction.· Implement regional best practices for training, reporting, and customer support.Within 12 Months: · Be recognized as a regional leader for customer enablement and operational excellence across EMEA.· Mentor junior team members and contribute to long-term operational strategy.· Drive initiatives that expand LeoLabs' footprint and impact within the region.Perks and BenefitsGlobal workforce: flexible remote/hybrid opportunitiesWork on complex, meaningful missions with real-world impactUnlimited paid time off for most rolesCompetitive salary and equity packagesComprehensive health, dental, and vision coverageAccess to the forefront of commercial space operations and defense innovationAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or status as a protected veteran.