Medical Receptionist

OverviewReceptionist and Administrator required for 19 hours at our busy and friendly GP Practice in Acocks Green, Birmingham.We are rated Good by CQC in all domains and looking for the right addition to join our close-knit team.Candidate must have excellent customer care skills.Previous GP experience is desirable but not essential.Other qualities sought include being friendly, reliable, punctual, possessing good telephone manner and being able to work as part of a team and independently.Basic IT skills are essential.Flexibility to work overtime when requested is required as part of this role.ResponsibilitiesReceptionBooking, cancelling and re-arranging appointments through phone, face to face, online and via text message.Dealing with incoming online Triage requests.Deal with general enquiries and complaints or care navigating as necessary.Contacting other providers as necessary i.e. chasing up results, referrals etc.Offering, booking language, sign language interpreters as required or requested.Greeting and directing patients and visitors.Respond to needs of doctors and nurses during surgery.Recall patients for health checks, flu vaccinations, Diabetes checks, Asthma reviews etc.Collect payments from patients for non-NHS services and record in log book.Deal with general enquiries and complaints.Check patient record alerts when dealing with patients i.e. during arrival for appointment or raising a repeat prescription and act appropriately.Be vigilant and alert at all times of the environment and raise any concerns with patients or public with the manager or duty doctor.Prepare and give out blood test forms and other investigation forms for routine monitoring as indicated by the clinical system for certain chronic conditions e.g. Diabetes.Enter appropriate read codes as instructed by practice when entering certain data.Ensure that clinic attendance appointments e.g. Nurse appointments are confirmed prior to appointment date as per allocation of tasks.Manage documents on EmisWEB and Docman.PrescriptionsDealing with requests for repeat prescriptions as per practice procedures.Raising prescriptions as per Practice protocols.Deal with queries related to prescriptions.GeneralAn understanding of a General Practice Reception environment.Each morning, open and check premises.Closing surgery at the end of working day as per practice procedures.Input and extract information from clinical computer system.Observe health and safety guidelines at all times.General housekeeping, keeping reception and waiting areas tidy at all time and clear of clutter.Any other duties considered to be necessary.All information relating to any matter relating to patients, carers, colleagues, other healthcare workers or the business of the practice is regarded as strictly confidential and may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.This is not an exhaustive list.You may be expected to perform all or some of these duties.You must follow all Practice procedures and policies at all times.This job description may need to be reviewed or revised from time to time as the practice develops and improves systems.#J-*****-Ljbffr