Implementation Lead

Overview
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet.
We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career
Job Description
We are looking for a talented individual...
To join CLEAResult as an Implementation Lead.
The Implementation Lead plays a pivotal role in driving the successful delivery of technology solutions across multiple programs and clients.
The Lead is expected to provide strategic and operational leadership to teams of Implementation Consultants, ensuring consistency, quality, and scalability in delivery.
The Lead also provides Customer Success Manager for key or high-impact clients, acting as a trusted advisor and escalation point.
This role is ideal for a seasoned implementation professional with a strong grasp of enterprise delivery, stakeholder management, SaaS technologies (Salesforce, Magento, Drupal & more) and cross-functional coordination.
Candidates must be based in the following states to be considered: Alabama, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri Nebraska, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Wisconsin
For this exciting career opportunity, you're a great fit if you...
Strategic Implementation Leadership
Oversee and guide multiple concurrent implementation projects, ensuring alignment with organizational goals and platform strategy
Serve as a mentor and escalation point for Implementation Consultants, providing guidance on complex configurations, client challenges, and delivery risks
Establish and enforce implementation standards, templates, and best practices across projects
Client & Stakeholder Management
Build and maintain strong relationships with senior client stakeholders, aligning platform capabilities with their strategic goals
Prepare and deliver clear, concise presentations on implementation strategies, project progress, and key outcomes to stakeholders at all levels of the organization, including executive leadership
Cross-Project Coordination & Governance
Coordinate across multiple project teams to ensure resource alignment, risk mitigation, and consistent delivery quality
Collaborate with shared services (e.g., development, QA, support) to prioritize and sequence work across projects
Implementation Oversight & Standards Assurance
Provide oversight for implementation activities across projects, ensuring configurations and processes align with platform standards, business requirements, and organizational best practices
Review outputs from requirement gathering and solutioning sessions led by Implementation Consultants to ensure deliverables meet expectations, are feasible, and align with strategic goals
Ensure all implementations adhere to platform standards, compliance requirements, and scalability principles, and that documentation is complete, consistent, and aligned with organizational guidelines
Training & Support
Identify opportunities to streamline implementation processes and improve delivery efficiency.
Lead retrospectives and post-mortems to capture lessons learned and drive continuous improvement.
Contribute to the evolution of the implementation methodology and knowledge base.
In this exciting career opportunity, you will have...
Bachelor's degree in Business Administration, Information Technology, or related field
8–12+ years of experience in implementation, consulting, or project leadership roles, preferably in a SaaS or professional services environment
Demonstrated experience leading cross-functional teams and managing complex client relationships
Advanced knowledge of implementation methodologies, SDLC, and enterprise project management
Proven ability to manage multiple projects and teams simultaneously in a matrixed environment
Exceptional communication and stakeholder management skills
Deep expertise in configuring and deploying commercial SaaS platforms
Proficiency with project and portfolio management tools (e.g., Azure DevOps, Jira, Smartsheet, Asana)
Analytical mindset with a focus on problem-solving, risk management, and continuous improvement
Compensation
Compensation Range
$83,000.00 - $124,600.00
Currency: USD
Type: Salary
Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Sponsorship is not available for this position at this time.
Successful hires must pass pre-employment checks.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive.
CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
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