Technical Support Engineer
Há 17 horas
Technical Support Engineer (Mid-Level) Location: Remote (Brazil. or Latin America preferred)Company: Hitch, Inc.About Hitch Hitch builds the digital infrastructure powering modern home equity and non-QM lending.Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale, broker portals, and automated underwriting.We partner with leading mortgage lenders like Deephaven Mortgage and MyEQNow to deliver a seamless borrower and broker experience.Role Overview We are seeking a Technical Support Engineer to join our operations and product team.You will act as the primary technical contact for our clients — diagnosing platform issues, tracing bugs, and communicating findings clearly between client operations teams and Hitch's engineers.This is a hands-on role ideal for someone who thrives at the intersection of customer experience and technology.Responsibilities Serve as Tier 2 support for lender and broker clients, escalating bugs and complex issues to engineering when needed.Investigate client-reported issues by analyzing logs, API requests, database records, and user behavior.Reproduce and document bugs with clear replication steps, timestamps, and expected vs. actual results.Collaborate with developers and QA to verify fixes and regression-test key features.Use tools like Postman, AWS CloudWatch, and browser developer tools to debug integrations.Maintain support documentation, internal runbooks, and root-cause analyses.Monitor application health metrics and proactively identify potential system issues.Participate in weekly technical support syncs with Product and Engineering.Requirements 2–5 years of experience in technical support, QA engineering, or DevOps support for SaaS or fintech platforms.Excellent written and spoken English communication (C1 or native-level).Familiarity with APIs, webhooks, JSON payloads , and browser console/network tools.Ability to read and interpret basic SQL queries or error logs .Strong organizational skills and attention to detail when documenting issues.Experience with ticketing systems (Zendesk, Linear, Asana, or Jira).Comfortable working cross-functionally with developers and client success teams.Nice-to-Have Background in mortgage, lending, or real estate technology (LOS, POS, or Encompass integration).Knowledge of AWS , Node.js , or React debugging.Experience working with Plaid, Truework, Prudent AI, or other fintech APIs .Portuguese or Spanish proficiency (to collaborate with our Brazil-based engineering team).Why Hitch Work closely with a global engineering team building the future of digital lending.Exposure to real-world integrations across fintech, credit, and mortgage ecosystems.Growth opportunities into QA, DevOps, or Client Success Engineering.Competitive salary and performance-based incentives.
-
Technical Support Engineer
4 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
-
Technical Support Engineer
Há 5 dias
Florianópolis, Brasil Allstarsit Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding.The product supports both SaaS and on-prem deployments.Support is organized into 4 pods: Analytics,...
-
Product Support Engineer
Há 17 horas
Florianópolis, Brasil Zoho Tempo inteiroProduct Support Engineer - Partner Relations Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back‑office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and...
-
Technical Support Manager
1 semana atrás
Florianópolis, Brasil Duda Tempo inteiro**Technical Support Manager**(Remote - must reside in Florianópolis)**: **WHO WE ARE** Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform...
-
Product Support Engineer
Há 4 dias
Florianópolis, Santa Catarina, Brasil Zoho Tempo inteiro R$4.000 - R$8.000 por anoZoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...
-
Technical Solutions Engineer
Há 5 dias
Florianópolis, Brasil Allstars-It Tempo inteiroTechnical Solutions EngineerLevelSeniorDepartmentTypeProjectSisenseLocations:FlorianopolisSao PauloJob DetailsPosted on:October 21, ****About the CompanyEstablished in ****, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals.The core belief was that...
-
Senior Technical Support Manager
Há 3 dias
Florianópolis, Brasil Duda Tempo inteiroSenior Technical Support Manager (must reside in Florianópolis/SC)We're looking for an experienced Senior Technical Support Manager to help scale and enhance our world-class support team in Brazil while also contributing to global support strategies.If you have a strong technical background in web development, SaaS, and people management, and are passionate...
-
Senior Technical Support Manager
1 semana atrás
Florianópolis, Brasil Duda Tempo inteiroWHAT YOU WILL DOTeam Leadership & DevelopmentLead and mentor the Brazil-based Technical Support team, fostering a high-performance culture focused on collaboration, accountability, and excellence.Develop team members through coaching and personalized growth plans.Customer Experience & EscalationsEngage directly with customers to resolve escalated issues and...
-
Product Support Engineer
1 dia atrás
Florianópolis, Brasil Zoho Tempo inteiroZoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...
-
Product Support Engineer
Há 3 dias
Florianópolis, Brasil Zoho Tempo inteiroZoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...
