Senior Software Engineer

Há 2 dias

Eldorado do Sul, Brasil Hclsoftware Tempo inteiro

The role of Senior Support Engineer is a highly technical and specialized role which involves providing remote support to our worldwide HCLSoftware customers for the HCL Digital Experience products.We are looking for critical thinkers and self-directed individuals who enjoy analyzing, troubleshooting, and resolving technical problems.Required Education, Experience, Skills- Motivation to continually learn, experiment, improve, and share knowledge with others- Experience demonstrating strong analytical and technical troubleshooting skills on complex problems to support internal or external customers- Strong written and verbal communication skills in English and either Portuguese or Spanish- Experience working with new cloud technology (Kubernetes and its service offering on various cloud platforms)- Work Location: RemotePreferred Skills- Experience in middleware- Basic knowledge of LINUX/ UNIX operating system- Basic knowledge of reading network traces- Basic knowledge of troubleshooting java thread dumps- Basic/Intermediate knowledge of LDAP, J2EE stack- Basic/Intermediate knowledge of Docker- Intermediate knowledge of XML, JSON, REST API's- Intermediate knowledge of Kubernetes on EKS, AKS, GKE- Intermediate knowledge of java programming- Intermediate knowledge of HTML, CSS, one or more JavaScript frameworks- Prior experience with WebSphere Application Server and or HCL Digital Experience products is a plus- Prior experience with enterprise database such as DB2, Oracle, MSSQL is a plus- Knowledge of one or more scripting languages is a plus- Strong written and verbal communication skills in both Spanish and Portuguese is a plusJob Responsibilities- Provide remote enterprise technical support for our web-based software products used by multiple fortune 500 companies worldwide- Primarily focus on Americas-based customers including providing translation assistance when needed for customers in Latin America- Manage customer-reported problems based on severity and impact- Diagnose complex technical problems and create test scenarios on a wide variety of platforms- Identify potential product defects- Deliver accurate solutions in a timely and effective manner- Create technical documentation and videos for internal and external consumption to improve overall product documentation and self-help experiences- Work effectively within a team environment and foster good relationships with cross functional teams to help customers achieve their goals with HCLSoftware- Grow to become a Subject Matter Expert in HCLSoftware products and related technologies to help drive product improvements and mentor other engineers- Participate as part of an on-call rotation during the weekend (once every 2 months) to cover any 24x7 activity for critical customer situations- Potential travel (0 - 5%) to customer onsite location to accelerate troubleshooting progress

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