Ux Researcher

We are looking for a curious, empathetic, and data-driven UX Researcher to join our team at Edward Martin. With at least 3 years of experience, you will be the bridge between our users and our product strategy. You will lead end-to-step research initiatives—from defining the problem to delivering actionable insights that influence design and engineering.The ideal candidate is a master of qualitative methods, particularly In-Depth Interviews (IDIs), and has a proven track record of synthesizing complex data into Personas and Critical User Journeys (CUJs).Key ResponsibilitiesEnd-to-End Research: Lead the planning, recruitment, execution, and analysis of qualitative research studies.Qualitative Mastery: Conduct high-impact IDIs to uncover deep-seated user needs, pain points, and motivations.Strategic Artifacts: Translate raw data into foundational design tools, including robust User Personas and detailed Critical User Journeys (CUJs) that map the user's path across touchpoints.Collaboration: Work closely with Product Designers and Product Managers to identify research gaps and ensure findings are integrated into the product roadmap.Insight Evangelism: Present findings through compelling storytelling to stakeholders, moving beyond "what happened" to "why it matters" and "what we should do next."Research tool: Familiar with research tools such as User Testing, Dscout, Qualtrics, Google Drive, etc. Minimum Qualifications3+ years of professional experience as a UX Researcher or Product Researcher.Expertise in qualitative methodologies, specifically moderating interviews and conducting thematic analysis.Proven ability to map Critical User Journeys that highlight friction points and opportunities.Experience building and maintaining User Personas that are used by cross-functional teams to make decisions.Portfolio or case studies demonstrating how your research directly impacted a product's direction.Fluent in English, with excellent communication skills for both research and share-out purposes. Preferred "Plus" SkillsQuantitative Proficiency: Experience designing, launching, and analyzing quantitative surveys to validate qualitative findings or measure user sentiment at scale. Who You AreYou are a critical thinker who doesn't just take requests but asks "What is the core question we are trying to answer?"You are an excellent communicator who can tailor your delivery to both designers and executives.You are organized and capable of managing multiple research workstreams simultaneously.