Service Desk Engineer
2 semanas atrás
OverviewService Desk Engineer (Latam) role at Sycomp.About SycompGlobal IT services and logistics provider with expertise in cloud, data center, endpoint management and security solutions.Headquartered in Silicon Valley, serving over 150 countries.Role SummaryMotivated Service Desk Engineer to deliver exceptional technical support, ensuring smooth and efficient operation of client IT environments.Key ResponsibilitiesProvide first- and second-line support via email and remote tools.Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.Log, track, and manage incidents and service requests across various platforms.Deliver a professional, customer-focused experience during all interactions.Translate technical issues into clear, user-friendly language.Escalate unresolved issues appropriately and ensure timely follow-up.Adhere to ITIL-aligned processes for incident, problem, and change management.Monitor and meet SLA requirements for all client requests.Identify opportunities to enhance service delivery and client satisfaction.Collaborate with internal teams and vendors to resolve complex issues.Maintain accurate documentation of incidents, changes, and resolutions.Create and update knowledge base articles for recurring issues.Qualifications & SkillsFluency in English and Spanish (written and verbal).2+ years of experience in an MSP environment.Hands-on experience with Salesforce or similar ticketing platforms.Strong troubleshooting and problem-solving capabilities.Excellent interpersonal and communication skills.Core competencies: technical troubleshooting, customer service orientation, communication & documentation, time management, problem-solving, process discipline, collaboration, attention to detail.ITIL certification is advantageous.BenefitsEqual Opportunity Employer.All qualified applicants will receive consideration for employment without regard to protected characteristics.Reasonable accommodation for qualified individuals with disabilities available.#J-*****-Ljbffr
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Service Desk Engineer
1 semana atrás
Guarulhos, Brasil Sycomp Tempo inteiroOverviewService Desk Engineer (Latam) role at Sycomp.About Sycomp: a global IT services and logistics provider with expertise in cloud, data center, endpoint management and security solutions.Headquartered in Silicon Valley, serving over 150 countries.Role SummaryMotivated Service Desk Engineer to deliver exceptional technical support, ensuring smooth and...
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Service Desk Engineer
2 semanas atrás
Guarulhos, Brasil Sycomp Tempo inteiroOverview Service Desk Engineer (Latam) role at Sycomp. About Sycomp: a global IT services and logistics provider with expertise in cloud, data center, endpoint management and security solutions. Headquartered in Silicon Valley, serving over 150 countries. Role Summary Motivated Service Desk Engineer to deliver exceptional technical support, ensuring smooth...
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