Salesforce Delivery Leader

1 semana atrás


Fortaleza, Brasil Bebeeimplementation Tempo inteiro

Director of Salesforce ImplementationThe Director of Salesforce Implementation will lead a team of up to 15 Salesforce professionals across the US and LATAM, including consultants, developers, administrators, solution architects, and marketing automation specialists.This role is responsible for project delivery excellence, ensuring projects are scoped accurately, executed effectively, delivered on time, and aligned with client expectations and quality standards.Key Responsibilities:Lead and mentor a cross-functional Salesforce implementation team across US and LATAM.Provide coaching, one-on-ones, growth planning, and performance management.Promote a culture of accountability, continuous improvement, and high-quality delivery.Manage staffing, capacity planning, and resource allocation across all active projects.Oversee all Salesforce implementation projects including Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (MCAE), Marketing Cloud Engagement (MCE), and integrations.Conduct regular project reviews to ensure progress, scope alignment, and adherence to timelines.Monitor time tracking, utilization, and project budgets; identify trends and address over-burn or under-delivery risks.Establish and refine delivery processes, best practices, and standard operating procedures.Ensure projects meet quality standards and deliver measurable business value.Provide strategic oversight and intervention on escalations or complex project challenges.Maintain high levels of customer satisfaction through proactive communication and alignment.Partner with the Sales team during handoff to ensure a smooth transition from scoping to delivery.Develop and maintain predictable implementation workflows and project governance frameworks.Improve reporting and tracking across project health, timelines, scope changes, and team utilization.Implement delivery tools, templates, documentation standards, and internal QA processes.Collaborate with leadership on forecasting, hiring needs, and Salesforce practice growth.Work closely with the Sales, Customer Success, and Operations teams to ensure alignment across the client lifecycle.Participate in internal strategic planning, service-offering refinement, and productization of Salesforce packages such as Jumpstart.Support revenue growth by identifying upsell and cross-sell opportunities during implementation.Candidates must have at least 7 years of Salesforce implementation experience, 3 years leading technical or consulting teams, strong knowledge of Sales Cloud, Service Cloud, and marketing automation platforms, and proven ability to manage multiple simultaneous projects and large-scale client engagements.


  • Salesforce Delivery Leader

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    Director of Salesforce Implementation The Director of Salesforce Implementation will lead a team of up to 15 Salesforce professionals across the US and LATAM, including consultants, developers, administrators, solution architects, and marketing automation specialists. This role is responsible for project delivery excellence, ensuring projects are scoped...

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    Director of Salesforce Implementation The Director of Salesforce Implementation will lead a team of up to 15 Salesforce professionals across the US and LATAM, including consultants, developers, administrators, solution architects, and marketing automation specialists. This role is responsible for project delivery excellence, ensuring projects are scoped...


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