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Sr Team Lead, Tcee

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Amazon BR is looking for an AVS Sr. Team Lead to manage a team of Brand Specialists. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing) or any other ad-hoc strategic vendor need. The service is delivered primarily through Brand Specialists assigned to specific vendors. As leader of a team of Brand Specialists for AVS, you will be responsible to deliver impact to a large group of vendors through the team reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers and your Brand Specialists to understand your vendors' needs and define the right goals and targets. You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making. Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.
Key job responsibilities
(i) Partner with Vendor Managers, Brand Specialists and key retail category functions to define priorities and operational goals according to vendor needs
(ii) Manage a team of Brand Specialists owning the joint business plans for most strategic vendors and deliver significant business impact (you will be accountable for the business results of your team)
(iii) Coach and Train Brand Specialists on Amazon mechanisms, processes, tools and business topics. As a Sr. Team Lead, you will have to develop the right skill sets within the team and allocate resources to vendors
(iv) Support the business by auditing daily business operations and drive the optimization of the business metrics
(v) Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
(vi) Own relevant business areas for your entire category, maximizing category results at scale
(vii) Work with the BR AVS team to shape the program through scaling and efficiency initiatives to drive productivity withing your team
(viii) Drive vendor adoption of Amazon programs
(ix) Grow and develop people into a talent pool for Amazon
BASIC QUALIFICATIONS
- (i) People experience: Candidates need to be Passionate about coaching/developing people; need to have evidence of people leadership (either as a direct line manager of a team or as the leader of a key project where they needed to set the direction for others and influence without authority); and need to be active interviewers (MGHD is a pre-requisite); (ii) Communication and Influencing Stakeholders skills: a) ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers, b) ability to build effective relationships with stakeholders and key partners and c) experience delivering through others; (iii) Business knowledge: Candidates need to have (a) previous experience in AVS Retail in other MP than BR; (iv) Level: Candidates need to have > 9 months experience after becoming L6; (iv) Projects: Previous experience of managing large-scale projects end to end; (v) Languages: a) Business proficiency in English language (written and verbal), b) willingness to learn Portuguese with means provided by Amazon.