Bilingual Home Care Scheduler

DescriptionJob Position: Home Care Scheduler, Patient Care Scheduler, Patient Care CoordinatorWork Arrangement: Fully Remote – Based in the Philippines or LATAMJob Type: Full-time, Independent ContractorWork Schedule: 40 hours per week |Shifts: 6am–2pm ET or 2pm–10pm ET | 5 days per week (3 weekdays + 2 weekend days required)| Rotating schedule, with flexibility during peak demand periods and holidays.About Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5 B in aggregate and are backed by companies like Open AI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we're building for: Why Work with Us?At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.About the CompanyOur client is a U. S.-based tech-enabled scheduling service transforming the home care industry. Our AI-powered platform helps agencies ensure reliable caregiver coverage and deliver quality care to clients. They are growing quickly and looking for experienced Remote Home Care Scheduler to join their team and provide high-volume scheduling support for home care agencies.This is not a typical call center role. Schedulers handle complex scheduling challenges, anticipate problems before they escalate, and partner closely with caregivers, clients, and agency staff to keep care delivery on track.Role Overview:As a Home Care Scheduler you will be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination. You'll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.Key ResponsibilitiesManage caregiver schedules, call-outs, and no-shows to ensure continuous client coverageHandle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agenciesUse scheduling and EMR systems (Well Sky, Axis Care, Clear Care, or similar) plus client's proprietary platformProactively identify coverage gaps and resolve scheduling conflicts in real timeDocument updates accurately in the system to avoid missed calls or service disruptionsCollaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverageProvide feedback and suggestions to improve scheduling processes and the client's platformRequirementsMust-haves1–2+ years in U. S. healthcare operations, patient coordination, or provider support rolesProven experience speaking with physicians, clinic staff, or healthcare providersFamiliar with EMR/scheduling systems (e.g., Well Sky, Axis Care, Clear Care)Tech-savvy and quick to learn new platforms; comfortable working with AI-driven toolsStrong problem-solving skills with the ability to resolve urgent scheduling conflictsPast experience working with U. S.-based teams in a fully remote role set-upKey Skills & AttributesClear, confident communicator – able to explain complex workflows to medical professionalsPersistent and detail-oriented – follows up thoroughly and tracks progress accuratelyCritical thinker – makes suggestions to improve processes and flag issuesIndependent and proactive – thrives in a remote setting with minimal hand-holdingBilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking supportBenefitsPotential for profit share based on performanceFully WFH, foreverUnlimited PTOPotential Growth Opportunities