It Service Operations Engineer
2 semanas atrás
We are seeking an experienced IT Onsite Service Lead to manage our onsite IT service teams abroad.The candidate should have the capability to handle desktop operations, asset management, conference room operations, and other related tasks.This position will ensure that all IT systems and equipment in our offices are maintained in optimal condition and that any issues are swiftly and effectively resolved.Key Responsibilities: -Manage onsite services at offices, including but not limited to desktop operations, IT asset services and management, and maintenance of public IT services.-Manage service SLAs, track and measure performance status, drive improvement projects, and ensure delivery quality.-Understand the needs of onsite services through employee interviews ,ticket analysis, and continuously drive the improvement of IT service experience and product experience by optimizing and iterating service processes.-Manage service providers and service team member including but not limited to workforce planning, recruitment, skills training, daily management, performance appraisal, and personnel development and replacement.Job Requirements, -Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.-At least 3 years of experience in IT service management, with overseas work experience preferred.-Fluency in both Portuguese and English, for effective communication is preferred.-Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations.-Advantage with ITIL and PMP certifications.Excellent communication and team management skills, capable of working in a multicultural environment.-Strong problem-solving skills?quick response capabilities and project collaboration skills.Job Highlights Keeta is an independent brand of Meituan, the world's largest tech-driven retail company.We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better".Established in March ****, Meituan has helped transform the supply and demand of service and product retail across the digital landscape.As Meituan and Keeta continue to increase R&D investment and advance in new technologies, we uphold a customer-centric approach, working with our partners to provide quality services to customers.
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It Service Operations Engineer
2 semanas atrás
Belo Horizonte, Brasil Keeta Tempo inteiroExperience background: Familiar with the full-chain management of hardware assets from Stock-in - Distribution - Inventory - Recycling - Scrapping.Experience in handling a large number of scattered assets (asset management across multiple branches); Familiar with the local logistics ecosystem in Brazil, with experience in establishing asset operation...
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It Service Operations Engineer
2 semanas atrás
Belo Horizonte, Brasil Keeta Tempo inteiroExperience Background: Experience IT service management , with a preference for those who have managed BPO/outsourced teams.Proficient in data analysis, capable of managing services through data metrics.Familiar with ITIL methodology (preferred with ITIL v3/v4 certification), with experience converting complex on-site service scenarios into standard SOP...
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It Operations Manager
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It Operations Manager
2 semanas atrás
Belo Horizonte, Brasil Alibaba Cloud Tempo inteiroWe are the Americas Cluster Operations Team, a critical component of a leading global technology enterprise's infrastructure strategy.Our mission is to ensure the highly efficient, stable, and secure operation of the operational environment across the Americas.Our team comprises dedicated professionals in Facilities, IT, and Asset Management, deeply...
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Belo Horizonte, Brasil Eurofins GSC IT DC Tempo inteiroJob Description We are looking for an entrepreneurial, hands‑on HR professional who is excited to help build Eurofins’ new IT Delivery Center in Belo Horizonte from the ground up. This position will have a strong focus on IT recruitment (around 50% of the workload), complemented by HR Business Partner activities and light site coordination...
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Service Manager
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Belo Horizonte, Brasil Equação IT Tempo inteiroEquação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners. We are looking for a Service Manager with the following requirements: You will be responsible for: - Managing...
