Regional Operations Director

A key role in our organization is available for an experienced and results-driven Country Manager to lead and scale operations across LATAM.This position requires a proven track record of managing, scaling, and setting up IT/Tech teams to ensure smooth delivery and operational excellence.The ideal candidate will have demonstrated ability to build and inspire high-performing teams, drive compliance and retention, and cultivate trusted relationships with clients and stakeholders.They must also be adept at translating business objectives into actionable operational and delivery plans, while ensuring efficiency and compliance.ResponsibilitiesOversee all LATAM resources to ensure productivity and quality.Manage the full employee lifecycle including hiring, onboarding, HR compliance, and performance management.Monitor attrition rates and implement proactive retention strategies.Drive employee satisfaction through engagement programs, career development, and structured feedback channels.This role also involves managing and scaling tech operations and delivery teams, ensuring alignment between business objectives and technical delivery.The successful candidate will provide credible oversight in technical discussions with clients and represent the company at local and regional events, forums, and client meetings.RequirementsExperience: 8–12 years in senior leadership or country management, preferably in the IT/Consulting sector.People & HR Management: Proven success in leading teams, driving workforce planning, employee engagement, HR processes, and HR compliance, with measurable improvement in retention.Tech Operations Oversight: Demonstrated ability to set up, scale, and manage IT/Tech teams.Stakeholder Engagement: Strong track record in building trusted relationships with clients, partners, and internal stakeholders.Strategic & Operational Skills: Ability to translate business objectives into actionable operational and delivery plans, while ensuring compliance and efficiency.Communication: Fluency in English (written and spoken) is required; Spanish and Portuguese proficiency are strong advantages.Technical Tools: Familiarity with CRM systems, business management platforms, and performance reporting tools.BenefitsStrategic leadership role with direct impact on our LATAM operations.Competitive remuneration.Work within a global and fast-growing organization.Friendly, supportive, positive, and professional team of experts.Multicultural and diverse environment.Full-time employment.Remote work conditions.