(Fluent German

OverviewSupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since **** to deliver secure customer and technical support.We operate globally, supporting clients in 60 languages across diverse industries.Join our community as a Customer Support Consultant in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will doDeliver outstanding customer support via emails and callsDocument cases clearly and escalate complex issues to the internal L2 Support Team when neededFollow internal procedures and SOPsCollaborate with internal teams to ensure efficient issue resolutionTroubleshoot hardware-related issues for customers using outdoor camera equipmentHandle sensitive customer data with care and securityApply the latest and greatest customer happiness practicesMaintain deep understanding of client solutions and meet KPICommunicate with developers and cross-functional specialistsWhat you need to succeed in this roleFluency in German (C1 or higher) and English (B2-C1), both spoken and writtenAt least 1-2 years of experience in customer supportStrong analytical thinking and research skillsPositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plusProficiency in using FreshdeskBenefits and PerksFixed schedule: Monday-Friday, 10 AM - 6 PM CETOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, with internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirementsThe terms of engagement, including compensation and benefits, will be clearly defined in your agreement if selectedYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with usOver ****+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role?Refer them and get rewardedWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.#J-*****-Ljbffr