Operational Efficiency Specialist

Operations Support Analyst RoleWe are seeking an Operations Support Specialist to join our Central Operations team and US Markets.The successful candidate will support general administrative tasks, onboarding growth, and drive operational efficiencies.The ideal candidate is a well-organized, analytical person with exceptional communication and problem-solving skills.Support US Operations Cities on growth deliverables and day-to-day work operations.Automate processes for growth and portfolio changes.Analyze data to create detailed reports for the leadership team, effectively communicating trends, patterns, and predictions using relevant data.Standardize processes across markets to improve timeliness and execution on furnishings and move-outs.Perform audits and improve data metrics for guests and internal teams, as well as manage timely data collection to update productivity and achievements on projects.Enter unit/building/process information, ensuring all fields are accurately filled and clear for other teams.Collaborate with operational team members and organizational leaders to identify gaps and opportunities for process improvements.Communicate with third-party vendors and companies to support OPS/CX operations.Provide specific admin support related to onboarding and move-out of units for US cities, including utility and telecommunication setups, package setups, and canceling accounts.Schedule furnishing and onboarding tasks and move-outs, communicating with third-party vendors and buildings, inputting data into our system, tracking disposal and data related to move-outs.Support Central Operations, OPS local team, and finance/accounting with ad-hoc projects.Requirements:Degree from a top-tier university.Min.1-2 years of experience in a similar role (administrative experience in residential or hospitality experience considered a plus).Fluency in English.Proficiency in Microsoft Word, Excel (formulation, data entry, charts, pivot tables), and PowerPoint.Self-starter with a roll-up-your-sleeves mentality and high attention to detail.Entrepreneurial drive, adaptability, and focus on results.Strong quantitative and analytical skills.Strong organizational skills with the ability to manage multiple assignments.Excellent verbal and written communication skills.Ability to work independently and with speed.