Academic Program Coordinator

Academic Program Coordinator ******IMPORTANT****** Qualification: Mid (4yrs+) in academic coordination/operations, program management, or Customer Success; experience with international or multi-system school partnerships strongly preferred.English: Fluent Contract: PJ Compensation: Salary + Bonus, depending on experience Location: Hybrid, 3+ days on-site in São Paulo (Zona Sul); availability for nationwide travel (evenings/weekends as needed).********************** About Us Our company is an established education provider with global operations.We deliver comprehensive educational programs directly to students while also collaborating with institutional partners to broaden our reach and impact.As we expand and tighten our operations, we are seeking professionals who take ownership, meet deadlines, and deliver consistent results for students, schools, and partners, using clear processes and technology to scale quality.Job Overview You will manage WorldEd's partner schools to ensure programs run correctly, students progress on time, and academic processes are executed without delays.This role combines partner relationship management with academic operations and deadline-driven execution.Most work during the year is office-based (hybrid), supporting schools remotely , monitoring progress and timelines, coordinating with partner-school coordinators and teachers, and ensuring a smooth, high-quality experience for everyone involved.This role requires consistent follow-up, accurate records, and meeting academic deadlines.Critical Operations Coverage: From time to time, urgent academic or partner issues may arise outside standard working hours (including during breaks).When this happens, the coordinator is expected to be reachable, respond promptly, and help drive resolution.We do not operate in constant emergency mode, but we do take responsibility when something critical must be handled.Key Responsibilities Partnership Management Serve as the primary point of contact for partner schools; build trusted, long-term relationships with coordinators, teachers, and students.Conduct on-site visits (with occasional weekends) to deepen relationships, align expectations, training, and drive action plans.Provide daily support through diverse communication channels (WhatsApp, email, etc.) to address concerns, provide updates, and maintain strong partner satisfaction.Program Execution Oversee integration of WorldEd curriculum, resources, and instructional technology into school practice.Ensure proper use of materials and methodologies and alignment with WorldEd standards and accreditation/curriculum guidelines.Academic Support Provide ongoing academic guidance and in-person training during school visits; deliver workshops throughout the year.Monitor daily and term-level indicators (attendance, accomplishments, pending activities, delays, grades, deadlines); proactively flag risks and coordinate targeted interventions to uphold rigor and on-time completion.Troubleshoot academic/technology issues and escalate to specialists when needed.Student Engagement During visits, connect directly with students through talks, clinics, and academic challenges/contests; promote practices that boost persistence and completion.Partner with school staff on extracurricular initiatives that enhance learner experience and outcomes.Quality Assurance Ensure compliance with WorldEd academic policies, including academic integrity, attendance, and grading, by setting expectations, monitoring evidence, and investigating/escalating incidents with corrective actions.Regularly evaluate the academic performance of partner schools, ensuring adherence to WorldEd's academic goals and standards.Conduct online and on-site quality checks during visits (classroom observation, evidence reviews, feedback loops) and define corrective actions.Gather structured feedback from teachers, students, and administrators to inform continuous improvement.Documentation & Reporting Maintain complete, auditable records of partner-school performance, faculty training (attendance/feedback), interventions and outcomes, and student progress across terms; keep LMS/SIS and shared trackers current.Build concise reports and dashboards (attendance, completion, grades, risks, satisfaction) on a regular cadence; provide timely updates to partner stakeholders and WorldEd leadership with clear insights, decisions, owners, and due dates.Ensure all partner communications, issues, and decisions are properly registered and tracked to closure in LMS/SIS or shared trackers, and promptly escalate major risks or incidents to the leadership.Qualifications Required 4+ years in academic coordination/operations, program management, or customer success; experience with international or multi-system school partnerships strongly preferred.Strong project/program management; ability to manage multiple schools and priorities across a travel schedule.Willingness and ability to travel regularly to partner school , including weekends .Excellent communication and interpersonal skills; able to lead training and stakeholder meetings.Fluent in English.Proficiency with LMS/online learning platforms and data dashboards; quick to learn new systems.Preferred Experience working across different countries/educational systems.In special USA K-12 system.Ability to design and deliver PD/workshops that drive classroom adoption.Key Competencies Customer Success mindset : builds success plans, anticipates risks, drives adoption, and focuses on satisfaction/retention.Customer Experience orientation : gathers and acts on feedback, raises NPS through empathetic communication and consistent follow-through.Relationship leadership and stakeholder management ; credible facilitator and coach.Proactive problem-solving , decision-making, and risk management.Adaptability across diverse school contexts and learning systems.What We Offer A culture in a constantly growing segment with continuous learning opportunities.Full scholarship for direct dependents in WorldEd's Programs.Total Pass wellness and quality of life benefit.Hybrid work model: Sao Paulo (Zona Sul) office + home-office + regular partner visits nationwide .Parking at headquarters.Compensation plan, consisting of a fixed monthly amount + bonus plan tied to goals.If you are organized, reliable under deadlines, comfortable working with schools and academic operations, and want to grow in international K-12 education, we'd love to hear from you