(Fluent German

Overview(fluent German & English) Customer Support Consultant, remote (Luxury Brand)What You Will DoProvide exceptional customer support via emails and callsHandle inquiries in the global CRM following established processesBuild positive and long-lasting relationships with customersCommunicate with potential customersAccurately update and categorize leads in the systemSecurely work with customers\' sensitive informationApply the latest customer happiness practicesMaintain working knowledge of our client\'s products and servicesWhat You Need to SucceedFluent German and English (C1 written and spoken for both languages is a must)Previous experience in luxury customer supportAttentive to detailsExperience in sales is an advantagePositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Benefits and PerksSchedule: 5 days per week, rotating 4 shift types: 5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM (Brazil time)Fully remote work opportunityInclusive international environmentCompensation in USDBonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management focused on growth and long-lasting cooperationOpportunities for self-developmentWho We AreSupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we\'ve become an industry leader in premium outsourced customer support with 8 hubs worldwide.
We treat our team with care and a positive experience.
We welcome people with diverse backgrounds and experiences.
Send your CV in English highlighting your outstanding skills
Visit our website: StatementDISCLAIMER We are a multinational company with unbiased views.
The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
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