Director Software Engineer | Cxtech

At Wellhub (formerly Gympass) (Permanent), in Multiple LocationsExpires at :Remote policy : Full remoteWe are hiring a Director Software Engineer to our CXTech team in Brazil or PortugalThis is a Remote – Brazil or Remote – Portugal position, meaning you can work from anywhere within the countries.Please note that this role is only open to candidates in Brazil or Portugal.As a Software Engineer Director you will lead three teams that develop solutions to be used by the Customer Experience team, guiding tech leads and fostering an environment of technical excellence and strong team dynamics.Your role is pivotal in shaping the engineering and product development landscapes, ensuring that our technical strategies align seamlessly with business objectives.CXTech uses artificial intelligence to build scalable self-service support solutions to decrease ticket volume and streamline complex issue resolution for greater efficiency and productivity.The CXTech team is responsible for developing and maintaining the entire CX ecosystem such as Help Center, online and offline support, internal customer management system and customer support system (Zendesk).The main KPIs are digital deflection, overall contact rate, human agent productivity, and chatbot CSAT.YOUR IMPACTGuide the team with AI solutions to increase deflection and improve customer support efficiency;Oversee, mentor, and guide one or multiple engineering teams and their leads to deliver on large-scale projects with high complexity, ensuring alignment with company goals and strategic priorities;Partner with senior leadership to influence and drive engineering and product roadmaps, focusing on scalability, innovation, and business value;You'll have a direct impact on company-wide decisions;Foster engineering excellence by advancing best practices, improving development processes, and ensuring the technical vision remains relevant and actionable;You'll champion the use of cutting-edge technologies and techniques to maintain a competitive edge;Work closely with product, operations, and business stakeholders to ensure engineering outputs drive measurable business success, such as user growth, operational efficiency, and revenue generation;Cultivate a high-performing culture by mentoring engineering leaders and teams, ensuring continuous professional development and creating a clear path for career progression;Ensure critical systems and services operate at high availability and scalability while remaining adaptable to new business models and client needs;Work in a collaborative and agile environment that prioritizes people over process and is laser-focused on productivity;Drive data-driven decision-making processes, ensuring that metrics and KPIs guide engineering priorities and resource allocation;Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.Main requirementsWHO YOU AREYou are a technical professional with a passion for software and product development;You are accountable for your decisions and possess a high level of ownership over the products you are delivering.Experienced in managing managers (leads), as well as guiding multiple teams of software engineers across different locations, helping them align with business goals;Experienced in designing and developing complex modern web applications;You excel in mentoring engineering leads and their teams, helping them grow their leadership and technical skills.You are proactive in driving technical growth, code quality, and operational excellence across multiple teams;You have excellent communication skills, able to bridge the gap between technical and non-technical stakeholders, and align cross-functional teams towards common objectives;Experienced in applying computer science fundamentals: data structures, algorithm design, problem-solving, and complexity analysis;You have a deep understanding of systems and can actively troubleshoot issues, identify root causes, and work with teams to quickly and efficiently resolve critical problems when needed.You balance strategic leadership with hands-on involvement in key technical challenges;You need to be able to articulate ideas clearly when speaking to groups in English;Solid experience dealing with event-driven architectures and message brokers such as RabbitMQ, Kafka, ActiveMQ, etc., and an in-depth understanding of their use cases and pitfalls.Prior experience in managing managers (leads), dealing with event-driven architectures and message brokers are mandatory requirements.We recognize that individuals approach job applications differently.We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%.We welcome your application and will be delighted to explore if you could be a great fit for our team.Benefits & PerksFree Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more(WELLHUB).Add up to three family members to your plan.A complete emotional wellbeing program with personalized journeys that combine individual therapy sessions (52 per year) and on-demand content (WELLZ).Health, dental, and life insurance (Healthcare).Flexible Work: hybrid and remote options, home-office reimbursement, flexible schedule aligned with time zone and personal routines.Paid Time Off: vacations after 6 months, additional 3 days off per year plus 1 day per year of tenure up to 5 additional days, plus an extra holiday for your birthday.Paid Parental Leave: 100% paid parental leave, extended leave and ramp-back period for new parents.Career Growth: access world-class platforms, interactive sessions, personalized development roadmap, internal opportunities.Culture: passionate people, open communication, inclusive environment where every perspective matters.Diversity, Equity, and Belonging at WellhubWe aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.#J-*****-Ljbffr