Production Support Analyst

Há 3 horas


São Paulo, Brasil Emagine Tempo inteiro

Role Summary The role is a Fixed Income & Rates Technology Specialist supporting mission-critical front-office trading platforms during LATAM trading hours (GMT-6) .The position combines Production Support , QA Testing , and L2 Engineering , with primary focus on live trading support and secondary involvement in testing and engineering activities.Location: São Paulo, SP, Brazil (Avenida Presidente Juscelino Kubitschek, ****)Key ResponsibilitiesProvide front-office production support for Fixed Income products (Bonds, Swaps, Inflation-linked instruments).Act as the main point of contact for traders and business users , owning incidents from triage through resolution.Perform root cause analysis across the full trade lifecycle and implement workarounds during live trading.Conduct functional, regression, and integration testing , including P&L and risk validation.Manage defects and test cases using Jira/Xray .Support application delivery, minor enhancements, bug fixes, and proactive monitoring.Required Skills & KnowledgeStrong Fixed Income markets expertise (Bonds, Swaps, Credit, Govies, Futures).Experience with front-office trading systems , eTrading and OTC workflows.Solid understanding of pricing, risk, and market data feeds .Ability to communicate clearly with traders under pressure.Exposure to SQL, scripting, log analysis , and basic programming (Python/Java/JS).Familiarity with cloud, microservices, messaging systems, and databases is a plus.Work EnvironmentHybrid and flexible setupCollaboration with global trading, quant, and engineering teamsOn-call rotation for critical production support


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    São Paulo, Brasil Emagine Tempo inteiro

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