Managed Services Consultant

**Brennan.Where true performance thrives.**At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is.We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.**Why join Brennan**True performance for our customers starts with a true belief in our people.It's why we've structured our business to help our teams, and their talents, shine bright.It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered.And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.**True rewards**In addition to competitive remuneration, Brennan offers extensive benefits, including:- Training and certification bonuses- Culture Awards that recognise excellence- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors- Vibrant, fun social activities- Discounted hardware and software- An environment that embraces learning and development**Job Details here****The Role**:- Deliver 2nd and 3rd level IT support, taking full technical ownership of assigned clients and acting as the final point of escalation.- Proactively manage and maintain clients' IT environments by diagnosing and resolving complex, high-impact issues while ensuring root causes are addressed.- Ensure high-quality documentation, adherence to SLAs, and excellence in customer service across a broad range of IT infrastructure and ITIL aligned processes.**Role Responsibilities**:- Ensure support SLA targets are achieved.- Provide L2/3 support for service delivery teams and resolve technical issues.- Ensure adherence to ITIL standards, specifically in executing effective Problem and Change Management processes to minimize impact and risk.- Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support.Also includes end user support and liaising with 3rd party vendors as needed.- Ensure service quality through technical competence and attention to detail.- Strive for high levels of customer feedback scores.- Maintain effective communications with your clients.- Ensure adherence to our Service Delivery policies, processes and procedures.- Work with Senior Consultants and Account Management staff to ensure effective management of the client base.- Obtain and maintain industry certifications.- Pursue select areas of IT specialisation.- Identify opportunities to productise new services and offerings.- Utilise your technical specialist skills to help build new products.- Develop new strategies to increase efficiency in the systems.- Perform system analysis and recommend improvements.**Key Competencies and Qualifications Required**:- Minimum of 5 years IT experience, with Managed Services Provider exposure preferred.- Windows Server Administration.***************)- Active Directory, DNS, DHCP, Group Policy, Entra ID.- VMware / Hyper-V Virtualization.- Public Cloud Administration.(Microsoft Azure, M365 and/or AWS)- Monitoring tools.(SCOM, N-Able, Logic Monitor)- (Veeam, Commvault, Symantec)- Experience with SAN/NAS and enterprise storage solutions.- Exposure to automation scripting.(PowerShell, Python preferred)- Knowledge of Linux administration.(Basic Level)- Familiarity with ITSM platforms.(e.g., ServiceNow)- ITIL Foundation Certification.- Experience with modern Endpoint Protection and Detection platforms (EPP/EDR/XDR) such as Microsoft Defender, SentinelOne, CrowdStrike, Sophos, or Symantec.- Advanced skills in Wintel environments and broad range of technologies.- Advanced skills in Active Directory and Office 365 management.- Maintain expertise in public cloud technologies (Azure/AWS) to ensure efficient, secure, and resilient cloud infrastructure operations.- Advanced knowledge of servers, storage and associated hardware.- Advanced experience working with virtualised environments such as VMWare/Hyper-V, including failover clusters.- Experience is acting as final escalation point for complex/high impact issues.- Root cause and problem analysis.- Strong analytical and problem-solving skills.- Excellent verbal and written communication skills.- Ability to administer Microsoft SQL servers.- Conduct technical workshops with clients as well as internal stakeholders.- A "Do what it takes" attitude.- Proven ability to work within and across teams.- Industry based certifications.- Account Technical Ownership including maintaining high quality documentation.- Key Infrastructure Upgrades.- Generate high quality technical