Product Service Specialist

Há 4 dias

Belo Horizonte, Minas Gerais, Brasil Caterpillar Tempo inteiro

**Career Area**:
Product Support
**Your Work Shapes the World at Caterpillar Inc.
**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
**IT IS YOUR TIME
**
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.
Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.
We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
**Important**:
- **Don't forget to include a resumé in English in your profile in Workday.
**:
**What you will do**:
- Mining Technology (MineStar) hardware and software issues identification and resolution for dealers and customers.
- Utilization of standard support processes and ticketing systems.
- Verbal and written communication with customers & dealers regarding status, problem troubleshooting, etc.
- Provide hotline coverage for MineStar product family.
- Communication and escalation of top priority issues to Service Engineering.
- Advocate on behalf of the dealer and customer to resolve technical product issues.
- Perform investigation and root cause analysis.
**What you will have**:
- ** Effective Communications**: Excellent communication and interpersonal skills.
Ability to effectively communicate with technical and non-technical mining customers and dealers to develop partnerships/relationships.
**Basic requirements**:
- Bachelor's degree.
- Advanced English level.
- Mining industry experience.
- Bachelor's degree in Information Technology, Engineering, Data Science or fields related to technical research.
- Windows Server VM knowledge and experience.
- Experience utilizing Oracle, SQL Server, TCP/IP networking, Microsoft client, and server platforms.
**Additional Information**:
- This position may require 5-10% travel.
**Some of the offered benefits**:
- Medical plan
- Dental plan
- Medicines reimbursement
- Wellhub
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport#LI
**Posting Dates**:
maio 30, junho 8, 2025
Caterpillar is an Equal Opportunity Employer.
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