Process Optimization Engineer

Join to apply for the Process Optimization Engineer role at WRS HealthJoin to apply for the Process Optimization Engineer role at WRS HealthGet AI-powered advice on this job and more exclusive features.Voted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients.
We bring solutions to physicians by providing constant enhancement of our products and services including EHR, practice management, marketing, patient coordination and billing.About the RoleCompany OverviewVoted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients.
We bring solutions to physicians by providing constant enhancement of our products and services including EHR, practice management, marketing, patient coordination and billing.About the RoleWRS Health is seeking a Process Optimization Engineer with a background in Industrial Engineering and a strong passion for operational excellence to lead process improvement initiatives across the organization.
This role will be responsible for evaluating and enhancing workflows across multiple internal teams—including HR, Marketing, and Finance—as well as within Operations, with a focus on our Business Process Outsourcing (BPO) services such as Virtual Assistant support, Billing services, and other client-facing support functions.The ideal candidate is both analytical and collaborative, skilled at identifying inefficiencies, introducing automation and best practices, and partnering cross-functionally to standardize scalable solutions that improve performance, reduce friction, and drive business growth.
.Key Responsibilities1.
Process Mapping & RedesignAnalyze and document current-state workflows across HR, Operations, Marketing, and FinanceIdentify pain points, redundancies, and areas for standardization or automationDesign optimized future-state processes to improve quality, speed, and alignment across departments2.
Data-Driven Process ImprovementDefine and track operational KPIs relevant to each department (e.g., onboarding turnaround, campaign production time, budget approval cycles)Use Lean Six Sigma, root cause analysis, and other continuous improvement methodologies to drive measurable gains in efficiency and performanceDeliver actionable insights and process performance reviews using Power BI, Tableau, or Amazon Quicksight3.
Automation & Tool EnablementRecommend and implement technology solutions to eliminate manual steps and improve handoffs across teamsSupport system integrations between CRMs (e.g., HubSpot, Salesforce), finance tools, HR platforms, and marketing automation systemsEnsure automation strategies align with compliance, data security, and business continuity standards4.
SOP Development & DocumentationBuild and maintain clear SOPs, process maps, and training documentation for optimized workflowsStandardize documentation practices to ensure continuity and ease of adoption across global and remote teams5.
Cross-Functional Collaboration & Change ManagementPartner with stakeholders in HR, Finance, Marketing, and Operations to gather input and drive process ownershipLead pilot programs to test improvements and collect feedback before broader rolloutChampion a culture of continuous improvement by engaging team leads and reinforcing new practicesQualificationsEducationBachelor's or Master's degree in Industrial Engineering, Operations Management, or a related disciplineExperience3–7 years of experience in process improvement, operations engineering, or business transformationHands-on experience supporting shared services teams such as HR, Marketing, Finance, and OperationsHealthcare operations or BPO experience is a plus but not requiredTechnical SkillsSkilled in process mapping tools (e.g., Lucidchart, Visio, Bizagi)Advanced proficiency with data analysis and visualization tools (e.g., Excel, Tableau, Power BI, Amazon Quicksight)Familiarity with CRMs (HubSpot, Salesforce), HR tools, marketing platforms, and finance softwareExperience with workflow tools (e.g., Asana, Trello, Monday.com) and RPA tools (e.g., UiPath, Zapier)Lean Six Sigma Green Belt or higher strongly preferredPreferred AttributesStrong cross-functional communication skills with the ability to build trust and consensusSystems thinker who can break down complex challenges into simple, scalable solutionsDetail-oriented yet adaptable to shifting priorities in a high-growth environmentCommitted to fostering an inclusive, improvement-driven team cultureThis is an Independent Contractor position.Job type: Full-time / RemoteHours: Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST)Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales, General Business, and EducationIndustriesWireless Services, Telecommunications, and Communications Equipment ManufacturingReferrals increase your chances of interviewing at WRS Health by 2xSign in to set job alerts for "Optimization Engineer" roles.Joinville, Santa Catarina, Brazil 2 months agoProject Engineering Manager (IT) - Remote WorkWe're unlocking community knowledge in a new way.
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