Bpo Vendor Manager
Há 4 dias
About KeetaKeeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: "We help people eat better, live better." Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world, Keeta is in full expansion — and you could be part of this journeyKnow more: Keeta WebsiteJob ResponsibilitiesOutsourced Team Management & Performance Monitoring:Responsible for managing and coordinating with multiple outsourced service providers (BPOs), including daily communication, task execution, progress tracking, and business alignment.Define and implement KPIs/SLAs, conduct regular operational reviews, and drive outsourced teams to achieve service quality and efficiency targets.Monitor performance across different sites, identify operational risks, and proactively implement optimization measures.Process & Service Standard DevelopmentReview and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.Training & Quality Assurance:Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.Job requirements:Highly responsible with a steadfast commitment to achieving goals and delivering results.Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).Experience in merchant operation support is an advantage.
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Localization Manager
Há 6 dias
Ituiutaba, Brasil Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
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Account Manager
Há 6 dias
Ituiutaba, Brasil Shein Tempo inteiroABOUT SHEINSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter,...
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Account Manager
1 semana atrás
Ituiutaba, Brasil Shein Tempo inteiroABOUT SHEINSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter,...
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Sap Ams Project Manager
1 semana atrás
Ituiutaba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
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Manager - Airport Audit
Há 4 horas
Ituiutaba, Brasil King Salman International Airport Development Company Tempo inteiroThe Manager – Airport Audit is responsible for leading audits of construction and capital projects to ensure cost integrity, contract compliance, risk mitigation, and adherence to project governance frameworks. The role ensures transparency in construction expenditures, evaluates contractor/vendor performance, and supports the organization in achieving...
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Ituiutaba, Brasil Hays Tempo inteiroManager - Onboarding & Contractor Care I Gerente - Gestão de Terceiros e Temporários Service Delivery, Onboard · Overall accountability for ensuring that all compliance for candidates is managed in a timely manner according to specific client SLAs. · Ensures the team, on receipt of candidate offer, contact candidate by phone to confirms details and...
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Sales Manager
Há 2 horas
Ituiutaba, Brasil Wiz.Ai Tempo inteiroWIZ. AI's suite of generative AI-powered omnichannel customer engagement solutions is trusted by 260+ global clients to enhance customer experience, improve customer outreach, foster human-AI collaboration, increase business results, and attain higher cost savings. WIZ. AI's Talkbots and Chatbots are capable of understanding and speaking multiple languages,...
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Sales Support Specialist
Há 4 dias
Ituiutaba, Brasil M&O Partners Tempo inteiroSales Support Specialist – M& O Partners (Brazil)Location: Centro, RJ | Industry: Oil & Gas / EnergyAbout the RoleWe are looking for a detail-oriented and proactive Sales Support Specialist to strengthen our Sales team in Brazil. In this role, you will be the backbone of our commercial operations, ensuring smooth execution of sales activities, client...
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Technical Project Manager
Há 4 dias
Ituiutaba, Brasil Sienna Charles Tempo inteiroAbout Sienna Charles: Sienna Charles, the premier luxury lifestyle company featured in Forbes, is seeking a Technical Project Manager to drive and oversee complex technology integrations, ensuring seamless alignment between our luxurious client experiences and the backend systems that power them. This role will translate strategic objectives into actionable...
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Customer Service Vendor Business Manager
Há 6 dias
Ituiutaba, Brasil Keeta Tempo inteiroKeeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!Responsible for the selection, evaluation, and contract negotiation of outsourcing service...
