Devops Engineer

1 semana atrás

Ituiutaba, Brasil Hcltech Tempo inteiro

ResponsibilitiesTo adhere to quality standards, regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen CasesTo participate or contribute on EN business in creation of proposals to drive Service improvement plansTo independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the teamTo provide support for on call escalations /L3 level support and doing incident & problem managementRequired Skills and ExperienceBachelor's degree in Computer Science, Engineering, or a related field.Proven experience as a Dev Ops Reliability Engineer or similar role.Strong knowledge of cloud platforms, particularly AWS.Proficiency in Dev Ops tools and practices.Experience with Jenkins for CI/CD pipelines.Knowledge of infrastructure as code tools, especially Terraform.Excellent problem-solving skills and attention to detail.Strong communication and collaboration skills.Languages: Portuguese and English.

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    Responsibilities To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans To independently resolve tickets &...

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