Inside Sales Coordinator

Founded in 1998, KCE Logistics is a leading provider of international logistics, freight forwarding, and warehousing solutions. Recognized as one of the USA's fastest-growing companies in Inc-5000 magazine in 2023, we are driven by innovation, efficiency, and customer obsession. Our 55,000 square feet facility, cutting-edge technology and data-driven solutions allow us to deliver customized logistics services across air, ocean, and ground freight. Our strategic global network ensures optimal logistics modalities for businesses across North and South America, Europe, Asia, and in the U.S.
At KCE, we pride ourselves on fostering a dynamic and supportive teamwork environment. With over 25 years of industry expertise and a growing team of 65 professionals, we offer exciting career opportunities for individuals who thrive on innovation, teamwork, and growth.
The Opportunity
The Inside Sales & Pricing Coordinator supports the Marketing and Inside sales department by prospecting, engaging with existing and prospective clients to understand their shipping requirements and provide accurate, timely quotations for the most cost-effective routes. This role manages inbound sales inquiries, research transportation options, negotiates rates with carriers and agents, and prepares competitive proposals in alignment with customer needs and company standards. The position requires strong organizational, problem-solving, and negotiation skills, along with the ability to prioritize tasks in a fast-paced, changing environment. Working closely with internal teams and external partners, the coordinator ensures exceptional customer service, fosters long-term client relationships, and upholds the highest levels of integrity, professionalism, and operational compliance.
Scope of Services
Sources new sales opportunities through inbound lead follow-up, handles inbound calls and emails providing service and price information, prepares shipment quotations, clarifies questions, and follows up to close deals.
Understands customer needs and requirements to ensure a high level of satisfaction and effective communication.
Researches route options, vendors, freight requirements, and other relevant information to identify the most cost-efficient solutions for customers and prospects.
Negotiates freight costs with carriers and agents, works on special project quotes, and maintains close relationships with vendors to ensure service quality and cost-effectiveness.
Organizes quote requests and internal orders, prioritizes and executes them within required turnaround times. Follows detailed instructions from SOP diligently.
Gains and retains extensive knowledge in the freight forwarding industry, as well as a detailed understanding of customer requirements.
Develops and maintains positive relationships with key clients, including negotiating and closing major contracts to support business growth.
Performs other related duties as assigned by the team leader or management.
Basic Qualifications:
Associate's degree (A.A.) or equivalent, plus two to four years of related experience; or an equivalent combination of education and experience.
Commitment to excellence and maintaining high professional standards.
Consistently delivers exceptional customer service throughout all work activities.
Strong organizational, analytical, and problem-solving skills, with the ability to effectively manage priorities and workflow.
Versatile, flexible, and enthusiastic about working in a dynamic environment with constantly changing priorities.
Proactive with strong attention to detail.
Ability to work under pressure, multitask, and navigate uncertainty in complex environments.
Solid technical aptitude with the ability to apply solutions and support developmental needs.
Effective negotiation skills with the ability to establish mutually beneficial commitments and expectations with customers.
Excellent interpersonal skills to build and maintain productive relationships.
Excellent written and verbal communication skills, ensuring clear, professional interactions.
Competencies:
Consistently demonstrates the highest levels of integrity and adheres to established professional standards.
Builds and maintains trust, respect, and cooperation among team members.
Establishes and nurtures strong relationships across different levels and cultures within the organization.
Applies analytical skills, agility, and resourcefulness to identify and resolve problems effectively.
Responds quickly to changing priorities and performs effectively in situations of ambiguity.
Acts as an engaged, cooperative, and culturally aware team player
If you're someone who thrives on precision, professionalism, and a proactive approach to supporting logistics operations, we'd love to connect. At KCE Logistics, we value individuals who can keep shipments on track, support client accounts with excellence, and thrive in fast-paced, high-growth environments. Let's explore how we can work together to ensure smooth operations and strong customer relationships.