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Cajamar, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro**DESCRIPTION**: Amazon’s Fulfillment Centers (FCs) are the beating heart of the company’s logistics network, annually distributing millions of products to our customers worldwide. Within FCs, ACES (Amazon Customer Excellence System) owns standard work, operations innovation, process improvement, and launch support. We work on the inputs that improve...
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Cajamar, Brasil Amazon Tempo inteiroAs a Learning manager for Fulfillment Centers (FCs), you will be the guardian of quality training at Earth's most customer-centric company! More specifically, you will be responsible for the creation and adoption of associate Training content and programs at Amazon's First Mile network. As a Program Manager, you will be accountable for the program's...
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Cajamar, Brasil Amazon Tempo inteiroDESCRIPTIONAmazon's Fulfillment Centers (FCs) are the beating heart of the company's logistics network, annually distributing millions of products to our customers worldwide. Within FCs, ACES (Amazon Customer Excellence System) owns standard work, operations innovation, process improvement, and launch support. We work on the inputs that improve quality,...
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Cajamar, Brasil Amazon Tempo inteiroDESCRIPTION As the Learning Program Manager for Fulfillment Centers (FCs), you will be the guardian of quality training at Earth's most customer-centric company! More specifically, you will be responsible for the creation and adoption of associate Training content and programs at Amazon's First Mile network. As the Program Manager, you will be accountable...
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Cajamar, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroTeam and performance management experience;- Bachelor's degree;- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;- Demonstrated experience in data analysis and problem-solving;- Advanced English and Portuguese (spoken and written);- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level.- Manage a team of Flow...
Aces Program Manager
Há 6 horas
DESCRIPTIONAs the Learning Program Manager for Fulfillment Centers (FCs), you will be the guardian of quality training at Earth's most customer-centric companyMore specifically, you will be responsible for the creation and adoption of associate Training content and programs at Amazon's First Mile network.As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, structure, and content.You will oversee a team of field trainers to ensure the continued training and ops excellence of our associates and leaders at FC operations around the country.Key job responsibilitiesYour core activities and responsibilities include:- Being a Subject Matter Expert (SME) on all operational processes;- Creating end-to-end training programs;- Overseeing content creation and its continuous update;- Performing audits to ensure continuous training adoption;- Creating and reporting appropriate metrics that measure the program's success and adoption rates, per Amazon's standard processes;A day in the lifeYou will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement.You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.You will be responsible for associate training, including onboarding on- and off-peak.About the teamBASIC QUALIFICATIONS- Bachelor's Degree;- Program or project management experience;- Experience using data and metrics to determine and drive improvements;- Experience owning program strategy, end to end delivery, and communicating results to senior leadership;- Advanced Excel;- Advanced English.PREFERRED QUALIFICATIONS- Experience driving process improvements;- Master's degree or MBA in business.
