Senior Dynamics 365 Professional

2 semanas atrás


Curitiba, Brasil Bebeedynamics Tempo inteiro

As a seasoned Dynamics 365 professional, you will be responsible for streamlining customer interactions by analyzing, refining and optimizing processes within the platform.This encompasses reviewing and auditing journey flows from initial online form submissions to final lead dispositions.The ideal candidate should have hands-on expertise in configuring and developing Dynamics 365 solutions, as well as experience in enhancing user journeys and workflow optimization.Strong communication skills in English are also essential for effective collaboration with cross-functional teams.Main ResponsibilitiesAnalyze and refine customer journey flows to ensure seamless operationsAssess and optimize call schedules, sequencing, prioritization, time zones and location assignments, call queues, and call cycle / replenishment for agentsCollaborate with leadership to align system configurations with data-driven insightsDevelop, test, and implement changes to meet business requirementsCoordinate deployment of changes into production environments#J-*****-Ljbffr



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