Brazil - Solutions Engineer

1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At SolarWinds, we're a people-first company.
Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities.
Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.
We hire based on attitude, competency, and commitment.
Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.
If you're looking to build your career with an exceptional team, you've come to the right place.
Join SolarWinds and grow with us
About the Role As a LATAM Solutions Engineer at SolarWinds, you will play a key role in supporting the regional sales team by delivering technical expertise, demonstrating the value of our solutions, and helping customers solve their most pressing IT challenges.
This role is ideal for someone who thrives in a dynamic, customer-facing environment, has a strong technical foundation, and is passionate about helping IT professionals succeed.ResponsibilitiesDeliver product demonstrations that highlight how SolarWinds solutions simplify the jobs of IT professionals.Provide technical guidance and support to prospects and customers during product evaluations to ensure success criteria are met.Troubleshoot technical issues across all SolarWinds product lines.Create product design and deployment architecture diagrams using tools like Visio to reflect best practices.Collaborate with sales teams to align SolarWinds solutions with customers' business needs and technical challenges.Conduct internal technical training sessions to keep sales team members informed of new and updated products.Collect and relay customer feedback on product functionality, challenges, and enhancement requests to the Product Management team.Respond to customer inquiries via email and ensure timely, clear, and professional communication.Maintain accurate records of all customer engagements within CRM systems.Travel to customer or partner sites across LATAM (up to 25%).
Required QualificationsFluency in Portuguese (required) and proficiency in either English or Spanish.Bachelor's degree in a technical field or equivalent experience (3+ years) in roles such as Network Engineer, System Administrator, or similar.Strong written and verbal communication skills with a customer-focused mindset.Experience in a pre-sales technical role with a software vendor is highly preferred.Excellent troubleshooting and problem-solving skills.Strong technical foundation in networking and systems administration.Familiarity with TCP/IP networking and protocols such as ICMP, SNMP, Syslog, WMI, RPC, DNS, DHCP, and LDAP.Hands-on experience with Microsoft Windows Server 2022/2019 and Microsoft SQL Server 2022/2019/2017.Preferred QualificationsPrior experience implementing or administering SolarWinds products.Experience administering servers (Windows, Linux/Unix), network devices (routers, switches, firewalls), and virtualization/storage environments.Comfort delivering technical training to both internal teams and external customers.Scripting or automation experience using tools such as PowerShell, Python, or Perl.Ability to generate custom reports using SQL queries.Why Join SolarWinds?
At SolarWinds, we are committed to enabling IT pros to solve today's IT challenges simply and efficiently.
We offer a collaborative and innovative work environment with opportunities for growth, impact, and success.
If you're passionate about IT and eager to help organizations thrive through technology, we'd love to meet you.SolarWinds is an Equal Employment Opportunity Employer.
SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.All applications are treated in accordance with the SolarWinds Privacy Notice: levelNot ApplicableEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at SolarWinds by 2xPython Engineer - Latin America - Remote(fluent English) Product Support Consultant (Water Solutions)We're unlocking community knowledge in a new way.
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